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Patient Representative III Concierge Medicine - Miami Beach, United States - Mount Sinai Medical Center of Florida
Description
** Position Description**
**Patient Representative III Concierge Medicine** Location **US - Florida - Miami Beach** FT/PT/PD **FT** Department **7837 Main Concierge** **Patient Representative III - Concierge Medicine**
**Monday-Friday, 8:00 am-5:00 pm**
**Hiring for busy Multi-Specialty Concierge Office Must be able to multi-task and have great communication skills.**
As Mount Sinai grows, so does our legacy of caring
Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.
Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.
**We provide world-class care:**
Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
The BEST cardiac surgery survival rate in Florida
A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience
**Position Responsibilities:**
Responsibilities include collecting all the necessary documentation, contacting the client for additional information and completion of the required prior authorization in order to proceed with testing. Complete, timely, and accurate identification and submission of prior and retro authorization requests to the payors. Interacts with clients, insurance companies, patients, and sales representatives, as necessary, to request for prior authorizations.
Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
Repeats key information when writing down messages to ensure accuracy.
Accurately enters patient demographics information and insurance data in the computer as documented.
Verifies insurance information collect referrals and authorizations and/or other forms as documented.
Checks to ensure that patients fill out applicable forms completely and correctly.
Informs secretary or Office Coordinator when supply level is approaching reorder point.
Copies patient records if requested by insurance company or other physician's office.
Efficiently schedules appointments recording them as documented and following practice policy.
**Qualifications:**
High School Diploma required
At least 3 years of experience in a Healthcare setting
Previous experience with insurance authorizations preferred
**Benefits:**
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Tuition reimbursement
Employee assistance program
Wellness program
On-site childcare & Mater School grades K-3
On-site housing for selected positions and more
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