Manager Operations - Chicago, United States - Southwest Airlines

Southwest Airlines
Southwest Airlines
Verified Company
Chicago, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Department:
Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.

Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Summary


The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel.

The Manager Operations invests in the future of Southwest's People by leading and championing the Teams at our Chicago ( MDW ) station.

This role works collaboratively with Teams and Leaders throughout Ground Operations, Technical Operations, Southwest's Network Operations Control, and more in order to coordinate all station activities and ensure a safe, efficient, Hospitable, and on-time operation.

The Manager Operations is passionate about connecting with and developing our People, has a focus on providing Southwest's Legendary Customer Service - to both internal and external Customers, and is excited to drive the future of our important MDW station.


Additional details:

A role that supports all hours of the Southwest Operation, including early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.

We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development


Responsibilities:

Assure proper administration of labor contracts or agreements, emphasizing mínimal labor disputes
Actively coordinate with all Departments to maintain the Station's on-time performance in addition to monitoring staffing and verity overtime is used effectively
Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Advise Management and other Departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
Coordinate Station activities to ensure Customer satisfaction and security of Company assets
Measure and report Departmental effectiveness to ensure quality and consistency throughout the system
Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
Coach and develop to establish a diverse talent pipeline, ensure proper onboarding and training
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events) Education

Required:
High School Diploma or GED
Experience
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in Airline Operations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet
More jobs from Southwest Airlines
See all jobs of Southwest Airlines