- Bachelor's degree Required Experience
- 3-4 years Progressively increasing job related experience. Required and
- Less than 1 year 6 months to gain familiarity with the office environment, department routines and procedures, the full range of job duties. Required and Licenses and Certifications
- CPR - Cardiac Pulmonary Resuscitation CPR certification. Required Knowledge, Skills, and Abilities
- Excellent customer service/patient interaction skills; computers and electronic medical record skills and ability to function in a variable multi-specialty clinical setting.
- Excellent verbal and written communication skills.
- Ability to establish and maintain effective working relationships within and outside the site.
- Ability to multitask and work with several physicians in different specialties.
- Ability to maintain a work pace appropriate to the workload.
- Ability to follow verbal and written instruction.
- Moderate level of problem-solving.
- Standard methods, guides, and procedures are generally available.
- Acts as a backup resource for administrative positions for the practice, including but not limited to assisting with all Patient Services Coordinator and Referral Coordinator duties and responsibilities when staffing issues arise. Acts as Site leader when Manager of Operations is off site.
- Acts as a point person for EMR workflows. Collaborates with MedStar IS to obtain on site as needed. Assists with the implementation of EMR downtime procedures. Ensures patient-related documentation to be indexed/scanned/imported to the EMR is completed expeditiously.
- Analyzes supply usage, maintains working supply knowledge, and oversees ordering and maintenance of office and clinical supplies within the site.
- Assigns clinical staff to complete equipment maintenance and infection control duties as needed.
- Assists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
- Assists in the selection, training, orienting, and assignment of department staff. Coordinates training sessions related to new processes or tools on site.
- Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care Philosophy and adheres to MedStar Ambulatory Services Code of Conduct.
- Implements, monitors, and reinforces MedStar Ambulatory Services policies and procedures. Recommends new or modified policies and procedures to reduce cost and/or improve staff performance.
- Maintains personnel records and prepares and submits personnel forms. May initiate or make recommendations for personnel actions.
- Opens and closes the site including cash reconciliation, communication device set up, and daily deposits. Reviews encounter forms daily for completeness and correctness. Addresses coding problems with providers.
- Oversees front desk operations, appointment scheduling (phone and online) and appointment reminder process. Analyzes phone center productivity reports and makes staffing recommendations.
- Oversees front desk operations, appointment scheduling (phone and online) and appointment reminder process. Analyzes call center productivity reports as well as supervisors the daily activities of the call center staff to meet customer needs in a responsive efficient manner, coordinates training and coaching to improve performance to make staffing recommendations.
- Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.
- Performs all user audits and functions related to staff inputting data into the Practice Management System. Performs assigned audit functions to ensure data is properly communicated to the billing company. Maintains ongoing communication with the billing company. Reviews billing reports.
- Performs other duties as assigned.
- Prepares and submits weekly payroll data sheets, collects and distributes payroll checks and resolves payroll issues within the department. Coordinates completion of vouchers, purchase orders, check requests, and other financial forms necessary for operation.
- Prepares associate work schedules and arranges for adequate coverage to maintain optimum patient service. Manages staff time off requests.
- Supervises referral process on site, including referral coordinator oversight. Identifies referral trends and reports these to the Manager of Operations.
- Works collaboratively with supervisors at MedStar entities to ensure provider schedules are current. Oversees communication with late and no show patients.
- Works with the Manager of Operations to modify and streamline front and back office work flows and improve other processes to create an efficient office. In collaboration with clinical support staff, identifies clinical issues that arise on site and refers those to Manager of Operations for further guidance.
-
Operations Supervisor
2 days ago
LOGZONE, Inc. Washington, United StatesJob Duties: · - Independently plans and accomplishes complete projects or studies of broad scope and complexity, or serves as an expert in a narrow aspect of a particular field of engineering, e.g., environmental factors affecting electronic engineering. · - Prepares designs and ...
-
Plant Operator Supervisor
5 days ago
Kadiak, LLC Washington, United StatesKadiak · Job ID · Kadiak, LLC is currently hiring a Plant Operator Supervisor in support of our government customer in Washington, DC. · We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company match ...
-
Supervisor - Airport Operations
2 days ago
United Airlines Washington, United States**Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...
-
Supervisor of Operations
2 days ago
Martz Bus Hyattsville, United StatesOperations Supervisor - Motor Coach Transportation · This is a leadership position, transportation experience is beneficial, but not required. The Operations Supervisor is responsible for leading, supervising, and dispatching motor coach operators from our Savage, MD, location. T ...
-
Operations Supervisor
1 day ago
Veo - Operations Careers Alexandria, United States**This is a Full-Time, W-2 position** · **Pay: $20.00/hr** · **Must be able to commute to warehouse in Alexandria, VA** · **Company Overview**: · At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation o ...
-
Supervisor, Business Operations
1 week ago
Comcast Corporation Bethesda, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Supervisor Environmental Services Operations
1 week ago
Holy Cross Health Silver Spring, United States**Employment Type**: · Full time · **Shift**: · Night Shift · **Description**: · **Job Title**: · Supervisor Environmental Services Operations · **Employment Type**: · Full Time · **Shift**: · Night · **(SUMMARY) Position Highlights**: · - **Competitive salary**: · - ** Benefits ...
-
Operations Supervisor
1 week ago
JLT TRUCKING, INC Upper Marlboro, United StatesOverview: · Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial front load, commercial rear load and roll-off (industrial) a) in a geographically dispersed area. The Operations Superviso ...
-
Supervisor Operations
1 day ago
Veolia Linthicum Heights, United States**Company Description** About Veolia North America** · **Job Description** BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer ...
-
Supervisor, Operations
1 week ago
Thermo Fisher Scientific Germantown, United States**Essential Duties and Responsibilities**: · Assists with chemical acquisition activities, including receipt and review of inbound compound shipments. · Performs inventory procedures on new and returned compounds, as well as those stored at the Repository. Processing will include ...
-
Shuttle Operations Supervisor
2 days ago
Reston Limousine Fairfax, United States**Reston Limousine | Shuttle Operations Supervisor** · Join our team of professionals servicing the transportation needs of corporations, governments, universities, and individuals. Today, Reston Limousine operates one of the largest chauffeured fleets in the country and is one o ...
-
Regional Operations Supervisor
1 week ago
DAVITA Woodbridge, United States541 Main St, Woodbridge, New Jersey, , United States of America · If you are a leader who takes ownership of results & instills accountability in your team AND you have experience managing a group of remote healthcare teammates in the Houston area, we have a great opportunity for ...
-
Pharmacy Operations Supervisor
1 week ago
Children's National Medical Center Washington, United StatesThe Supervisor, Pharmacy Operations will serve as a member of the pharmacy management team. He/she will provide leadership and be responsible for management of multiple pharmacies, services and clinical pharmacists. He/she will be responsible for development of new programs, perf ...
-
Supervisor - Airport Operations
1 day ago
United Airlines Washington, United States Full time· There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means ...
-
Operations Supervisor, Microbiology
1 week ago
Piper Companies Arlington, United StatesPiperCompanies is currently seeking an Operations Supervisor, Microbiology to support a global food safety, and quality company inArlington, TXResponsibilities of the Operations Supervisor, Microbiology · •Supervise departmental personnel in conducting routine food sample analysi ...
-
Operations Supervisor, Microbiology
1 day ago
Piper Companies Arlington, United StatesPiperCompanies is currently seeking an Operations Supervisor, Microbiology to support a global food safety, and quality company inArlington, TX · Responsibilities of the Operations Supervisor, Microbiology · •Supervise departmental personnel in conducting routine food sample a ...
-
Senior Supervisor, Operations Management
1 week ago
SEI Investments Company Washington DC, United StatesPart of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility. · SEI delivers technology and investment solutions that connect the financial services industry. With capabilities across inve ...
-
PT Operations Supervisor
1 day ago
RATP Dev USA Arlington, United States· The role of the Operations Supervisor is of utmost importance in ensuring the safety and satisfaction of bus operators and customers. They are responsible for conducting driver field evaluations, being the first responder in case of accidents, and communicating respectfully an ...
-
Senior Supervisor, Operations Management
1 week ago
Penn Foster Washington DC, United StatesSEI delivers technology and investment solutions that connect the financial services industry. With capabilities across investment processing, operations, and managing assets; we work with corporations, financial institutions and professionals, and ultra-high-net-worth families t ...
-
PT Operations Supervisor
1 week ago
RATP Dev USA Arlington, United StatesThe role of the Operations Supervisor is of utmost importance in ensuring the safety and satisfaction of bus operators and customers. They are responsible for conducting driver field evaluations, being the first responder in case of accidents, and communicating respectfully and p ...
Operations Supervisor - Washington, United States - MEDSTAR HEALTH
Description
MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice location. Coordinates patient scheduling, registration, and managing patient overflow. Oversees daily functions of assigned staff. Responsible for superbill preparation for front-end billing process, management of supplies, customer service and service recovery, and daily operations work flow including the charge entry process. Ensures timely and accurate completion of patient encounter forms and charge entry into the billing system. Manages TES edit report and provides training to ensure charge entry data is properly entered.
Education
