- Networking (IPs, subnets, routers, switches, firewalls)
- Windows OS
- Responsible for planning, organizing, and execution of IT functions for our company. Key responsibilities includes client relations, level 1 and level 2 help desk IT support tasks as well as project development and execution. Additional duties are managing and supporting existing IT operations and applications to meet customer requirements, as well as development of new technical solutions.
- Resolve computer support problems
- Comply with company rules and polices
- Proficient in English
- Client management
- Microsoft
- Technical
- Very good writing and documentation skills
- Self-directed and goal oriented
- Strong project management skills
- Interpersonal Skills
- Strong attention to details
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IT Engineer - Doral, United States - Parmac Inc.
Description
Job DescriptionJob Description
Looking for an IT Engineer with practical experience in Managed Desktop Services company.
KEY KNOWLEDGE ITEMS:
Position Overview
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
Uses advanced troubleshooting skills.Must have excellent customer service skills
Create and/or resolve help desk tickets to final resolution.
Provide accurate and timely logging of problems and resolution for problems in Ticket Tracker.
Knowledge of LAN/WAN configurations and topology:
Routing, routers, network security, IP addressing, etc.
o Knowledge of general data and voice technologies:
LAN, Wireless, Smartphones, VoIP, POTS,
o Work on client problems both remotely or on site (requires remote support and driving to client locations)
Identifies, researches, and resolves complex technical problems
o Creates and manages escalation procedures and ensures service levels are maintained
o Documents, tracks, and monitors problems to ensure resolution in a timely manner
Work closely with team of engineers
o Report to IT Managers and IT Director
o Help fellow engineers and senior engineers with projects, tasks.
o Able to log, update and record accurate and detailed client network documentation and ticket resolution.
o Ability to work closely with others in a team environment when working on a team project or task
o Ability to work alone and with minimal supervision so as to help resolve issues without requiring too much help from fellow or senior engineers.
Development, consulting, training and quality improvemento Continued technical education and certification
o Continued documentation of client infrastructure, recommendations and solutions to encountered and resolved problems and projects.
o Tickets
o Documentation, problem and issue escalation
Skills
o Ability to resolve conflict
o High analytical skills to compare alternatives presented by service providers and present it to our customers
o Excellent communication (phone and in person) skills to effectively support end-users and interact with IT vendors
o Proficient with Windows desktop/laptop operating systems
o Experience in Microsoft technologies, involving servers infrastructure, networking infrastructure and end-user applications environment
o Excellent troubleshooting and analytical skills
o Proficient with configurations and setup of PC's, printers and Blackberry devices
o Ability to take the initiative to learn and apply technical skills
o Excellent time management skills
o Effective
planning/organizational
skills
o Engineering methodology to manage development of IT projects
Company Description Parmac is an MSP (Managed Service Provider).
We provide our customers with the best possible IT support services.
All of our clients are on a fixed, flat monthly fee contract.
We have over 300 customers and more than 8,000 PC/Servers under our watch.
We continue to grow in customer numbers, employee count and quality and quantity of services we provide to all our customers.
Company DescriptionParmac is an MSP (Managed Service Provider).\rWe provide our customers with the best possible IT support services.\rAll of our clients are on a fixed, flat monthly fee contract.\rWe have over 300 customers and more than 8,000 PC/Servers under our watch.\r
We continue to grow in customer numbers, employee count and quality and quantity of services we provide to all our customers.
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