- Oversee service department operations, ensuring daily workflow and customer service standards are met
- Develop and monitor service metrics using data to identify improvement opportunities
- Work with service advisors, ensuring accuracy and accuracy and quality of customer service
- Resolve customer issues quickly and efficiently
- Oversee parts ordering effectively to ensure that part availability meets customer/service expectations
- Serve as a technical resource to the team
- Maintain professional customer relations with all customers
- Ensure safety protocols are being followed
- Bachelor's Degree or equivalent experience, preferred
- 5+ years of automotive service or management experience a plus
- Excellent customer service and communications skills required
- Ability to multi-task and manage multiple projects in a very fast-paced environment
- Ability to build and maintain relationships with clientele and employees
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Service Manager - Ardmore, United States - Ardmore Toyota
2 weeks ago
Description
Job Description
Job DescriptionJob Summary
The Service Manager is responsible for providing outstanding customer service to all customers of Ardmore Toyota. This position will be charged with overseeing the service department operations and ensure quality customer experience.
Compensation & Benefits
This is a full-time, salaried position paying $80000 to $130000 per year, depending on the individual's experience and qualifications, and paid on a weekly basis.
Responsibilities
Ardmore Toyota is an Equal Opportunity Employer.
We are committed to providing equal opportunity in employment to all employees without respect to race, color, religion, national origin, age, sex (including pregnancy, gender identity, sexual orientation, trans status, disability), marital status, military status, genetic information, veteran status, citizenship status or any other status protected by local, state, or federal laws.
This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, transfer, demotion, layoff, termination, training and other working conditions.
