Customer Experience - Los Angeles
1 month ago
Job summary
We're looking for detail-oriented proactive Customer Experience & Operations Coordinator to help keep our internal systems organized while delivering warm high-touch experience for our customers and partners. Role Overview This role sits at the intersection of operations customer experience and marketing support You'll help manage day-to-day systems support customers across email and social channels ensure everything behind the scenes runs smoothly as we scale.Key ResponsibilitiesCustomer & Success Experience Proactively reach out to customers after purchase understand their experience with product Identify whether experiences are positive or negative understand why Follow up with customers who report challenges better understand fit comfort or product experiences Gather qualitative feedback surface clear themes issues opportunities for improvement Help navigate Vibrant's unique fit approach including support virtual fittings in the virtual fitting room Maintain warm empathetic brand-aligned tone all customer communications Share insights recurring patterns team inform product fit CX improvements
Operations & Systems Support Support internal systems adding removing access team members partners Help maintain organized secure documentation credentials needed Assist basic billing updates account coordination collaboration team Curate organize visual brand assets internal external partners Track compile share performance metrics customer experience insights Collaborate improve CX processes exploring virtual fittings tools
- Straightforward writing style
- Ambitious company culture
- Honesty is expected from everyone on the team
Job description
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