Full-time Office Administrator/recruiter/scheduler - Bedford, United States - Amada Senior Care
Description
Join our team at Amada Senior Care of Southern NH, where we're dedicated to providing exceptional care and support to seniors in our community.
As a rapidly growing business, we offer a dynamic and fast-paced environment with opportunities for growth and performance-based bonuses. We're currently seeking a highly motivated individual to join our team as a Full-Time Office Administrator/Recruiter/Scheduler.
We are recruiting for the best, right individual who wishes to work in a dynamic, fast-paced environment with the opportunity to prove yourself and grow You will play a pivotal role in coordinating schedules for our caregivers and clients.
Responsibilities
**About the Opportunity: As an Office Administrator, you'll play a vital role in our team, handling various tasks related to client and caregiver coordination
Your responsibilities will include:
- Assisting with answering incoming calls and promptly addressing inquiries from potential and current clients.
- Thoroughly documenting all client and employee information in accordance with company policy.
- Weekly outreach to caregivers to confirm availability, meticulously recording responses.
- Validating caregiver hours worked and routing information for payroll processing.
- Accurately scheduling and coordinating caregivers based on client assessment and plan of care.
- Responding promptly to schedule conflicts, emergencies, and caregiver "call outs."
- Completing next business day/weekend schedules before the end of each business day.
- Managing scheduling operations, including caregiver placement, case coverage, offhour support, and quality assurance.
- Recruiting, interviewing, and onboarding qualified caregivers who meet hiring standards.
- Overseeing staff orientation, training, development, retention, and daytoday operations.
- Demonstrating reliability, responsiveness, and conveying a high degree of trust and empathy to every client and caregiver.
- Coordinating and assisting in setting appointments for Customer Service/Care Coordination visits.
- Entering and recording Key Performance Indicators (KPIs).
- Participating in weekly staff meetings prepared to discuss caregiver and client issues or concerns, staffing needs, challenges, and maintaining caregiver and client census weekly.
Qualifications - Must Have
**Amada's Ideal Office Associate will:
- Minimum of two years of supervisory/management experience in a related field.
- One to two years of recruiting experience in Home Care or Healthcare setting.
- A current driver's license and a dependable insured automobile.
- A professional appearance and the ability to promote a positive work environment.
- Effective multitasking abilities and organizational skills.
Benefits
- Competitive Hourly pay rate ($2025) could lead to Salaried position.
- Performancebased bonuses.
- Health/Dental Plans.
- Paid time off
- Opportunities for professional development and advancement within the company.
Job Type:
Full-time
Schedule: 8-hour shift, On-call
Supplemental Pay Types:
Bonus pay
Education:
High school or equivalent (required)
Experience:
Scheduling: 1-2 years (required), Caregiving: 1 year (required)
Office Administration: 1-2 years (required)
Language:
English (required)
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