Customer Engagement - Pennington, United States - Travefy

Description

Build tools that are shaping the future of travel.
At Travefy our mission is to power the success of travel professionals.

Our platform - including trip proposal, itinerary management, and client management tools - help Travel Advisors, Tour Operators, and other professionals efficiently grow their businesses.

We're proud that Travefy powers thousands of travel businesses across the globe and are excited to grow our team with others who have a passion to solve problems and transform the travel industry.

Customer Engagement & Retention Specialists are critical to Travefy's efforts to support robust user engagement, drive renewals, and reduce churn.

Customer Engagement & Retention Specialists at Travefy have key areas of responsibility and own their own work streams—all of which directly impact the success of the team.

• This position is available in Omaha and Lincoln, Nebraska or Pennington, New Jersey._

Roles & Responsibilities
As a Customer Engagement & Retention Specialist you will:

• Be Travefy's in-house SaaS retention and churn expert
• Manage and iterate Travefy's robust retention strategy, with the goal of minimizing attrition and fostering enduring customer relationships
• Manage customers who are canceling or at risk of cancelation through engagement efforts, direct outreach, and problem solving
• Own Travefy's dunning (failed payment) efforts including automated systems and direct outreach
• Own regular reporting of retention and churn metrics—as well as key learnings to uncover customer requirements and roadblocks

You'd Be A Great Fit If

• You are a highenergy, selfstarter with an infectiously positive attitude
• You enjoy a dynamic, fastpaced environment, and are willing to wear multiple hats
• You are a top notch written and verbal communicator and enjoy regular customer communication
• You are an ambitious, highcapacity personality that is motivated by completing daily responsibilities and energized by customer interactions
• You have the ability to analyze data, derive insights, and implement datadriven strategies

Requirements:

• You are a people person and a polished communicator both verbally and written
• You are organized with a high attention to detail and the ability to own and manage a diverse portfolio of responsibilities
• You are a creative problem solver, strategic thinker, and love testing new systems to support customer retention
• You have a good understanding of SaaS/subscriptionbased metrics and retention best practices
• You have demonstrable analytical skills, with the ability to analyze and implement datadriven strategies

Levels

Available Levels include:

• Customer Engagement & Retention Specialist
• Senior Customer Engagement & Retention Specialist

Benefits
-
$50K-$75K total compensation commensurate with experience including salary and target bonus
-
Healthcare, Dental, and
Vision coverage for you and your family in addition to
Disability Insurance and
Life Insurance.
-
401(k) Retirement Plan with automatic company contribution

• An
  Unlimited Vacation Policy including an
  Annual Travel Stipend:
• Enjoy a
  technology budget, food budget, and fun work environment
• And more
• Travefy is an an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

Pay:
$50, $75,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location:
Hybrid remote in Pennington, NJ 08534