Workforce Management Scheduler - Glenview, United States - Uline

Uline
Uline
Verified Company
Glenview, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Workforce Management Scheduler

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144


Customer Service is the heartbeat of Uline As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.


Better together This position is on-site, and we are looking for people who share our passion.


Position Responsibilities

  • Build, publish and maintain optimized schedules across Uline's national customer service team.
  • Manage all nonproduction activities to ensure proper staffing levels are achieved to meet established service level goals.
  • Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
  • Partner with management to identify and drive Workforce Management (WFM) process improvements.
  • Support command center responsibilities monitoring realtime activities and volume.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree
    preferred.
  • 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
  • Microsoft Excel experience with intermediate knowledge of formula definitions.
  • NICE WFM (IEX) scheduling system experience is
    preferred.
  • Strong multitasking, organizational and communication skills with excellent attention to detail.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Firstclass fitness center.
  • Beautifully maintained walking trails.

About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

LI-CB2


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(#IN-PPCS)
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