Front Desk Coordinator - Queensbury, United States - MARSHALL & STERLING UPSTATE INC

Description

The Front Desk Coordinator will answer phone calls and greet visitors professionally with a positive, polite manner and direct to the correct recipients.

• Answer incoming calls within three rings and direct calls correctly.
• Welcome and greet all visitors to the agency and supply parking pass, direct them appropriately based on their request.
• Professionally take messages and deliver them on a timely basis.
• Properly train staff who will be the relief receptionist.
• Speak clearly on the phone with a polite demeanor.
• When a caller asks to hold, check back with caller to see if they would like to continue to hold, leave a message or see if someone else can assist them.
• Perform general office duties as needed.
• Book conference rooms as needed for each floor.
• Handle all incoming and outgoing mail.
• Order all postage supplies.
• Build and maintain a favorable and professional work relationship with other staff members.
• Communicate with Supervisor/Manager any issues to ensure excellent customer service.
• Adhere to established employee manual policies and guidelines.
• Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
• Promptly report all E&O claims and potential E&O claims.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Perform other duties and projects as assigned.

• College degree preferred, high school diploma or equivalent required.
• Experience and knowledge of Microsoft Office programs.
• Experience with AMS360 a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.