Clinical Nurse Manager - Natick, United States - Optum

Optum

Verified Company

Natick, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind
Caring. Connecting. Growing together.
Position in this function is responsible for the clinical management coordination of the overall activities of the assigned site.

Creates and environment that nurtures empowerment of team members; encourages the development of self-directed work teams; pursues and encourages continuous quality management and innovation; improve the levels of communication, teamwork, participation and acknowledgement between all staff.

Ensure the highest level of patient satisfaction.

Primary Responsibilities:

Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as required
Plans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area in the site; assigning clinical staff based upon scheduled patients with appropriate pool of clinical staff, practice volume, staff qualifications and department policy. Crosstrains clinical staff for appropriate clinical coverage
Performs patient care activities as necessary to assist staff
Assists Site Administrator or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
Provides effective leadership, direction, and guidance over the clinical staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinicwide initiatives
Assists in developing policies and programs within the department consistent with organizational policies and procedures; acts as a positive role model for staff
Assists in management of patient flow and access. Matches patient volumes and staffing to meet expectations of patients/customers
Evaluates daily patient flow in the site to maintain access standards and open communication with patients and care team; makes adjustments as appropriate to maintain organized, efficient patient flow within the primary care teams
In collaboration with the Director of Nursing, Director of Operations or others, provides clinical staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the site
Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budget. Resolves discrepancies
Promotes collaborative relationships between clinical staff and other departments. Participates in the development and implementation of clinical performance standards including ongoing monitoring of clinical staff competence
Mentors clinical staff in the creation of a climate of clinical and professional expertise. Demonstrates an ability to work effectively and communicate frequently with other members of the care team and administrative teams; orchestrates and actively participates in daily rounding for his/her assigned clinical areas
Implements and ensures adherence to new clinical practice, standards, protocols and guidelines
Oversees all clinical equipment and supplies. Resolves discrepancies as required
Oversees the triage process. Monitors telephone triage for appropriateness of treatment plan, use of therapeutic communication techniques, and other indicators of quality. Ensures adherence and resolves discrepancies as required
Oversees medications and immunization. Ensure proper storage, labeling, dates are appropriate. Resolves discrepancies as required
Oversees all clinical processes such as delivery of care, nurse visits, huddles, ED reports, etc. Ensures adherence and resolves discrepancies as required
Oversees and ensure adherence to a variety of standard audits as such handwashing, biohazard process, logs (correct versions, retention and accurate documentation), mock codes, Gemba walks, etc.
Participates and leads care transformation staff alignment/workflows. Facilitate change efforts and the development