- Provides support for implementation, troubleshooting and maintenance of IT systems
- Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manages the daily activities of configuration and operation of IT systems
- Provides assistance to users in accessing and using IT systems
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and
resolution of problems - Provides support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provides support for the escalation and communication of status to agency management and
internal customers - Optimizes system operations and resource utilization, and perform system capacity analysis and
planning - Provides in-depth experience in trouble-shooting IT systems
- Provides detailed analysis and feedback to agency management and internal customers for
escalated tickets - Provides support for the dispatch system and hardware problems and remains involved in the
resolution process - Configures and manages UNIX and Windows (or other applicable) operating systems and
installs/loads operating system software, troubleshoot, maintain integrity of and configure network
components, along with implementing operating systems enhancements to improve reliability and
performance - Active TS/SCI with Poly
- Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Ability to design, implement and troubleshoot solutions utilizing Microsoft Windows and RHEL 8, various browsers, internet apps and computer diagnostic tools, MicroSoft Office Suite, while adhering to all security protocols within a networked environment.
- Knowledge of and experience with system documentation and organization.
- Knowledge of and experience with PKE/PKI applications.
- Strong communication skills (oral and written) and strong interpersonal and organizational skills, with a professional demeanor and strong personal ethics. Strong time management skills, with the ability to take ownership and complete assigned tasks.
- Detail oriented, with strong problem-solving skills and with the ability to anticipate and provide solutions that result in gained efficiencies in business processes and improved customer service.
- Ability to present and explain complex technical topics, problems and alternative solutions to interested parties of varying technical backgrounds.
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Systems Administrator II- TS/SCI with Poly - Hanover, United States - Jacobs
Description
Your Impact:
Interested in working within the Identity, Credential, Access Management (ICAM) community? This work composes of a set of tools, policies, and systems that the Department of Defense uses to enable the right individual to access the right resource, at the right time, for the right reason in support of federal business objectives. Jacobs is actively seeking individuals who want to expand this scope of work and contribute to the ICAM with their level of expertise in Systems Administration. If you have experience in providing support for implementing, troubleshooting, and maintaining Information Technology (IT) systems, then this position will be an excellent fit for your career.
Responsibilities:
#divergent
Here's what you'll need:
Preferred:
