Director, Fraud - San Francisco, United States - Whatnot

Description

Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment.

We are committed to our values , and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear.

The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we're growing. Whatnot has been the fastest growing marketplace

in the US over the past two years and we're hiring forward-thinking problem solvers across all functional areas.
We are looking for a Director, Fraud & Abuse to set the strategic direction for fraud prediction, prevention and remediation at Whatnot


You will:

Develop and manage a comprehensive and balanced fraud detection, investigation, and mitigation strategy to safeguard the platform from financial loss and maintain buyer and seller trust.

Set goals for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.

Utilize data analytics and machine learning techniques to identify patterns and anomalies indicative of fraudulent behavior, and develop proactive measures to mitigate risks.

Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts.

Collaborate with cross-functional teams including product management, engineering, customer support, and legal to integrate fraud prevention measures into all aspects of our platform and business processes.

Establish key performance indicators (KPIs) and metrics to measure the effectiveness of fraud prevention efforts, and provide regular reporting and insights to senior leadership.

Work closely with law enforcement agencies, industry partners, and third-party vendors to investigate and prosecute cases of fraud and abuse, and recover losses where possible.

Conduct regular training sessions and awareness programs to educate employees, sellers, and buyers on fraud prevention best practices and promote a culture of vigilance and integrity.

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Director, Fraud & Abuse you have:10+ years of experience in fraud prevention, risk management, or related roles, with a minimum of 5 years in a leadership capacity.

Bachelor's degree in computer science, information systems, business administration, or a related field. Advanced degree preferred.

Expert knowledge of fraud detection tools, technologies, and methodologies, with hands-on experience in implementing fraud prevention solutions in a high-volume ecommerce environment.

Strong analytical and problem-solving skills, with the ability to interpret complex data sets and identify actionable insights to drive decision-making.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organization.

For Full-Time (Salary)

US-based applicants:
$245,000 - $275,000/year + benefits + stock options
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise.

This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
$1,000 home office setup allowance
$150 monthly allowance for cell phone and internet
Care benefits
$450 monthly allowance on food
$500 monthly allowance for wellness
$5,000 annual allowance towards Childcare
$20,000 lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer.

We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Are you legally authorized to work in the United States?

• Will you now or in the future require visa sponsorship to work in the United States?
• At the time of hire, will you be located within 50 miles of one of our hubs? If so, please select which location.

If not, please select "N/A" and input your city and state/province in the field below.

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Please list the city and state/province you are located in today.

Optional Demographic Questions

Hi there Here at Whatnot, we want to empower every employee to reach their full potential, regardless of race, gender, ethnicity, sexual orientation, or background.

We also believe that building an organization with many dimensions of diversity is an important key to short and long-term success.

We collect anonymous demographic information to help us achieve our goal of building a diverse company.

This information is anonymous and will not be tied back to your application.

The data will only be used in aggregate for reporting or learning purposes.
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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Whatnot's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Whatnot's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Please select

Gender

Are you Hispanic/Latino?

Please select

Are you Hispanic/Latino?

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

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Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

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Expires 04/30/2026
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