Apparel Customer Service - Los Angeles, United States - Withered Tree, LLC

Description

Job Title:
Apparel Customer Service (Allocation) / Routing Coordinator


Company:
Withered Tree


Location:
Hollywood, CA (In office and Hybrid Opportunity)


About Withered Tree:

Join the team at Withered Tree, where fashion meets accessibility Established in 2015, Withered Tree has quickly become a leading name in the fashion design industry, catering to the men's, women's, and children's markets across the US


Our mission is clear:

to provide high-quality fashion at prices that make sense, ensuring that every American can look and feel their best.

Operating within a fast-paced, family-run environment, Withered Tree stands as a beacon for those passionate about fashion and looking to make a tangible impact in the industry.

We are a primary supplier for key US retailers and maintain robust relationships with top-tier overseas suppliers in China, India, and Bangladesh.

Our team members are our greatest asset, and we are committed to their holistic development, both personally and professionally.


Position Overview:

The Apparel Customer Service (Allocation) / Routing Coordinator at Withered Tree plays a pivotal role in ensuring seamless order allocation and routing processes.

This position requires an individual with experience in the apparel industry, a strong customer service orientation, and impeccable attention to detail.

Key Responsibilities:

• Serve as the focal point for order allocation, working closely with production to track goods and ensure timely fulfillment.
• Communicate effectively with buyers regarding order status and any relevant updates.
• Collaborate closely with the receiving team to coordinate allocation efforts.
• Perform order allocation (picking) tasks accurately and efficiently.
• Maintain a general understanding of routing portals, with the willingness to undergo training for further proficiency.

Required Qualifications:

• Minimum 3 years of experience in the apparel industry.
• Proficiency in nonEDI customer service operations, with a focus on domestic processes.
• Familiarity with WMS systems, preferably AIMS, Blue Cherry, Full Circle, or PAS.
• Experience with Full Circle order processing, including entry, picking (allocation), invoicing, and RMA/CRM.
• Knowledge of guidelines for retailers such as Ross, Burl, Bealls, or similar.
• Demonstrated ability to deliver toplevel customer service.
• Impeccable attention to detail.

Preferred Qualifications (Non-required):

• Understanding of import/full package processes.
• AIMS 360 certification.
• Experience with Amazon FBA operations.

Why Join Withered Tree?

At Withered Tree, we don't just offer a job; we offer a career with a clear path for growth and development.

With semi-annual reviews and clearly defined goals, we're invested in your professional journey. You'll be joining a dedicated, close-knit team that values each member's contribution and works together to achieve success.

Withered Tree offers a casual, relaxed, open, yet high-performance work culture that empowers each team member to maximize their own success.

If you're ready to take your career in the fashion industry to the next level, we want to hear from you.

How to Apply:


Pay:
$52, $58,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location:
Hybrid remote in Los Angeles, CA 90028