Onsite NAS Management Specialist at Costco - Renton, United States - ADT

The company is Everon, a part of the next generation of ADT Commercial. Everon believes in the importance of its people in making a difference for the organization, the customers, and the communities it serves. With a wide national presence and a range of solutions and services, employees at Everon have ample opportunities for career growth. To learn more, visit the company website or follow them.

Job Title: National Account Support Management Specialist

Location: Various Locations

Position Summary:

Develop and manage long-term relationships with National Account Customers. Responsible for proactively managing accounts for 1 Touch Plus National Account customers and conducting daily audits to prevent security issues.

• Perform client care calls to External and Internal customers.
• Ensure accuracy of data in Mastermind.
• Coordinate service, and billing of National Account Customers.
• Prepare formal correspondence in response to customer's questions or concerns.
• Track statistical information for the department and compile data into reports for management.
• Establish and maintain good working relationships with National Account Point of Contacts.
• Conduct communication meetings with customers to ensure clear dissemination of policy changes and updates.
• Utilize resources daily to manage account activity and support National Account customers.
• Promote the full range of products and services offered by the company.
• Work with teams to provide presentations to customers on performance, billing systems, and services.
• Assist in installations, services, and billing as needed.
• Perform daily account audits and updates.
• Resolve customer issues and ensure service calls are completed and billed.
• Perform all other assigned duties and projects.
• Position may require mandatory overtime.

• Knowledge: Advanced knowledge of security systems including Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm, and Fire Suppression Systems.
• Skills: Proficiency in computer skills, Microsoft Office, database applications, and presentation skills. Strong communication skills and expertise in customer service.
• Abilities: Ability to analyze and interpret business documents, write reports and effectively present information. Proficient in mathematical concepts and problem-solving.

• Regularly required to stand, walk, sit, use hands, and talk or hear. Must be able to lift and move objects up to certain weights.
• Vision abilities required for the job including close vision, color vision, and depth perception.
• Reasonable accommodations can be provided for individuals with disabilities.

• Moderate noise level in the work environment. Travel may be required to visit customers and branches.

• High School Diploma or equivalent with experience in security-related projects. Bachelor's degree preferred.
• Experience in security systems and familiarity with Mastermind.

Pay and Benefits:

Certain roles may be eligible for annual bonus and equity awards based on performance. Employees enjoy access to healthcare benefits, a 401(k) plan, disability coverage, life insurance, wellbeing benefits, and paid time off. Paid holidays are also included.