General Manager - Miami, United States - WingStop

WingStop
WingStop
Verified Company
Miami, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Looking for a meaningful role? Ready to take charge?
We provide ample opportunities for individuals to tackle the challenges they seek and receive the acknowledgment they have earned.

We are on the lookout for career-oriented, driven individuals with exceptional communication skills, and the knack for fostering a cohesive team that boosts profits, delivers top-notch service, and is dedicated to excelling in the industry.

As mentors and icons, our supervisors establish the atmosphere of fun and camaraderie in our dining establishments. They benefit from a stable setting and flexible schedules that afford them the quality of life they merit.

Our comprehensive and competitive benefits package comprises:

comprehensive training program, paid time off, direct deposit, performance bonuses, and boundless prospects for advancement and personal growth tied to achievements.


Guest Satisfaction:
Should exhibit friendly and upbeat demeanor in interactions with customers. Greet all patrons promptly (within 3-5 seconds). Ensure each visitor leaves with a favorable, enduring impression of the Wingstop service. Manage all orders and queries professionally and amiably. Ensure prompt, courteous service offering a quality product to all guests. Promptly report guest concerns or issues to the General Manager. Handle minor guest problems efficiently and positively.


Financial Oversight:
Monitor cash flow, assets, inventory, and equipment; enhance sales, manage labor and food expenses.


Operational Management:

Uphold operational criteria and mandates in the venue; report maintenance issues to the Facilities Department; upkeep all facilities to meet Wingstop's standards; ensure effective information flow throughout the organization from the General Manager and District Manager to all team members in the establishment.

Leverage Company-supplied resources to guide, mentor, and nurture team members for a high-performance restaurant crew; tap into Restaurant Support Center assistance; ensure compliance with company norms on all risk management matters.


Key Skills:


  • Dedication to customer service; demonstrates a genuine willingness to serve patrons
  • Maintains composure and diplomacy in challenging circumstances
  • Handles multiple tasks and deadlines with promptness and persistence
  • Well-organized and attentive to details
  • Eager to learn continuously; displays an insatiable curiosity and a penchant for self-enhancement
  • Outgoing persona
  • Strong work ethic
  • Willing to take on additional responsibilities

Requirements:


  • Exceptional written and verbal communication abilities
  • Proactive and assertive approach
  • Strong interpersonal and conflict resolution skills
  • Robust leadership skills with the capacity to lead, train, develop, and inspire a diverse, highly engaged team
  • Enthusiasm for the hospitality industry and delighting customers
  • Ability and flexibility to work varied shifts including mornings, evenings, weekends, and holidays
  • Strong problem-solving skills
  • Receptive to feedback and open to self-improvement
  • Proficient in goal setting, action planning, and implementation
  • Foster a positive culture within the establishment
  • Act as an advocate and embodiment of the brand's culture and the mission to Delight the World with Flavor
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