Housing Counselor - Philadelphia, United States - HACE
Description
The Housing Counselor serves clients through high quality delivery of counseling that fulfills our mission for preventing homelessness and building wealth through homeownership opportunities.
Responsibilities include discussing and delivering options, making recommendations on credit, debt and housing issues.The counselor will document and deliver a realistic action plan for clients to follow after an expert review of their financial circumstances and goals.
Through effective communications, the counselor will help each client understand the role he or she plays in the success of the plan.
This role requires an individual with a passion for and commitment to help low income and financially distressed individuals.Qualities and Competencies
- College degree or a minimum of 3 years relevant work experience required.
Intervention certifications preferred; Philadelphia Mortgage Diversion Certification
preferred.
- Minimum of 2 years mortgage servicing or loan workout experience preferred with
- Ability to exercise judgment when evaluating and analyzing clients' financial situation,
action plan.
- Capability in maintaining confidentiality of borrower communications and information.
- Strong verbal communication and interpersonal skills, including the ability to engage with
clear to the client.
- Ability to effectively communicate with third parties such as creditors or mortgage service
- Solid written communication abilities in order to read and interpret written information and write effective business communications needed.
- Strong organizational and time management skills including the ability to prioritize
- Outcome driven with a strong client focus.
- Energetic, fun and interested in working in a fastpaced and collegial environment.
the Microsoft Office suite of programs. Experience with client management software is a
plus.
Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Counseling and Advice
- Perform financial counseling by evaluating all possible solutions against client goals to
resolves their financial need or issue.
- Document recommendations in an individualized action plan and effectively
- Represent benefits of programs and resources available to the client, including
program requirements, and client responsibilities necessary for client to be successful.
- Understand and communicate options for housing counseling, including acquisition,
- Work on behalf of housing clients with mortgage servicers, state and local agencies
- Actively engage in follow up with client postcounseling to evaluate effectiveness of
counselor.
- Identify community resources and make appropriate referrals and integrate other
achieve greater results.
Administrative
- Obtain program training and certification requirements including NeighborWorks
required timeframes as business needs dictate.
- Maintain counselor certification by earning required number of Professional
or seminars.
- Perform all computer system functions associated with the counseling session and
management systems. These functions include but are not limited to collecting,
tracking and reporting required data.
- Work across the agency to resolve client issues.
- Maintain flexible work schedule, including evening and weekend hours and branch
- As required support branch location operations by coordinating maintenance, and
- Conduct workshops as needed dur
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