- Provide prompt and efficient service in a busy contact center environment.
- Responsible for administering all customer service inquiries via phone/email/fax for external and internal partners, including but not limited to:
- New orders
- Quotes/samples
- Pricing discrepancies
- Order status and tracking
- Completion of local, state and federal forms
- Credit/return requests
- Billing concerns
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members / supervisors as needed.
- Locate/research information using multiple systems/technologies.
- Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
- Learn and maintain a basic understanding of products, procedures, and systems
- Achieve department metrics and expectations as outlined
- Participate in a team based environment to achieve department goals.
- May assist in orienting and training new employees
- Maintain and update computerized customer records.
- Supply and follow up on clarifications, delivery information, expediting, discrepancies, product design and recommendations and product complaints.
- All other duties as assigned based on business needs
- Associate's degree in a business field or equivalent experience
- Two years of contact center or customer service experience
- Must have working knowledge of order entry software. Previous experience with Windows and email software necessary
- Ability to read, analyze and interpret general business information and technical procedures.
- Able to work independently and as part of a team
- Demonstrated ability to communicate in a professional manner, orally and in writing
- Strong time management skills and the ability to organize and coordinate multiple requests at once
- Experience using Google Suite
- Previous SAP experience
- Complete insurance coverage starting on first day of employment - medical, dental, vision, life
- 401(k) with company match
- Tuition reimbursement
- Bonus opportunity
- Vacation and Holiday pay
-
Client Service Representative
2 weeks ago
ASK Staffing Manheim, United StatesJob Title: Client Service Representative · Location: Manheim, PA 17545 · Duration: 6 Months Contract · Job Description · The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that th ...
-
Senior Customer Service Representative
1 day ago
Brady Manheim, United StatesWho we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the Customer Service Representati ...
-
Client Service Representative
4 weeks ago
Innovetive Petcare Landisville, United StatesClient Service Representative · Department: Receptionists · Employment Type: Full Time · Location: Landisville, Pennsylvania · Description · We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We ar ...
-
Client Service Representative
1 week ago
Tekberry Manheim, United StatesJob Description · Job DescriptionTitle: Client Service Representative / Arbitrator I · Pay Rate: $20/hr · Job Type: 12-month contract · Shift(s): Mon Fri, 8am 5pm · Location: Manheim, PA 17545 · Job Code: JPC-10064/1322526 · Tekberry is looking for a highly qualified and motivate ...
-
Client Service Representative
1 day ago
Cox powered by Atrium Manheim, United StatesPay Range: · $19.00 per hour · Minimum Qualifications: · - High school diploma / GED required · - Ability to handle a high volume of inbound and outbound calls · - Tremendous customer service skills · - Detail oriented, great at problem solving. Accurate and thorough in your work ...
-
Senior Customer Service Representative
3 weeks ago
Brady Manheim, United StatesJob Description · Who we are: · Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory ...
-
Customer Service Representative
2 weeks ago
Hajoca Lancaster, United StatesCustomer Service Representative · Lancaster, PA, USA Req #6312 Tuesday, April 2, 2024 Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based o ...
-
Field Service Representative
3 weeks ago
The Mice Groups, Inc. Lancaster, United StatesPay for this role is $55,000 to $58,000 · Title: Field Service Rep (Technician / FSR · Location: Lancaster, PA (Onsite Role) · Full time position · Responsibilities: · Required/Desired: · Experience performing hands-on equipment maintenance. · Mechanically and electrically incl ...
-
Customer Service Representative
2 weeks ago
Matt Conner - State Farm Agent Lititz, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in LITITZ, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Matt Conner - State Farm Agent, you will build and develop customer relation ...
-
Stewardship Advisors, LLC San Francisco, United States PermanentClient Services Coordinator / Customer Service Representative · Stewardship Advisors, LLC, located in Mt. Joy, PA, is an independent, fee-only, investment advisory firm dedicated to meeting clients at the intersection of life and finance. A well-established and reputable organiza ...
-
Player Services Representative
2 weeks ago
Miami Valley Gaming Lebanon, United StatesPlayer Services Rep · Miami Valley Gaming is looking to hire a Player Services Rep to help our Marketing team deliver the exceptional guest experience we're known for. Are you interested in growing a hospitality career? If you are a dynamic, dependable, and guest-focused individu ...
-
Customer Service Representative Inside Sales
1 week ago
Crimson Solutions Strausstown, United StatesThe company LÖWEN ENTERTAINMENT GmbH is currently offering this job in Weiterstadt (near Darmstadt). If you are currently looking for a job in the field of marketing and sales, you should take a look at the details on the company's website. There you will find detailed informatio ...
-
Customer Service Representative
2 weeks ago
SMG Inc Lancaster, United StatesJob Description · Job DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales ser ...
-
Guest Services Representative
2 weeks ago
The High Companies Lancaster, United StatesHigh Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you Guest Service, Representative, ...
-
Customer Service Representative
2 weeks ago
PeopleShare Harrisburg, United States TemporaryDo you have excellent customer service skills and enjoy connecting with people? Look no further, we have a career opportunity for you · PeopleShare is urgently hiring experienced Customer Service Representatives · Job Details for Customer Service Representative:Shift - Monday - F ...
-
Customer Service Representative
9 hours ago
SMG Lancaster, United StatesStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportu ...
-
Sales and Service Representative
4 weeks ago
Univest Ronks, United StatesOverview · Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.3 billion in assets under management (as of September 30, Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial ...
-
Customer Service Representative
1 day ago
Clarkassociatesinc Lancaster, United States**Job Opening** · ** Job Title: Customer Service Representative** · ** Company: Clark Associates, Inc.** · Customer Service Representative · *Lancaster, PA* · Compensation: **$52,000** annually · Who we are · Based in Lancaster, PA, Clark Associates has been a disruptive f ...
-
Guest Services Representative
3 weeks ago
High Hotels Lancaster, United StatesGuest Services Representative - Courtyard by Marriott - GUEST · DESCRIPTION/RESPONSIBILITIES: High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quali ...
-
Guest Services Representative
2 weeks ago
The High Companies Lancaster, United StatesHigh Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. · As a Guest Services Representative for High Hotels LTD., you are required to positively r ...
Customer Service Representative - Manheim, United States - Brady
Description
Job DescriptionWho we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look.
Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at
Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.
Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
What We Need:Brady is seeking a Customer Care Representative will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency As such the Customer Care representative manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction.
What You'll Be Doing:
