Call Center Supervisor - Corona, NY

Only for registered members Corona, NY, United States

1 day ago

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Job summary

The Call Center Supervisor will oversee the Call Center team to develop and implement training structures to facilitate skilled customer service representatives. They will review calls for quality assurance and coaching purposes.

Responsibilities

  • Review and monitor Customer Service Representatives calls (live and recorded)
  • Answer calls directly and via staff escalation to resolve customer concerns

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