Supervisor, Contact Center Operations - New York

Only for registered members New York, United States

1 month ago

Default job background
$56,200 - $101,000 (USD)

Job summary

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene.


Responsibilities

  • Oversees and offers guidance around current contact center operational processes to establish operational targets, best practices, and training programs that support service, quality, and efficiency standards.
  • Serves as primary point of contact for contact center and operations employees and resolves complex issues
  • Manages and maintains policies procedures regulations to ensure compliance requirements are achieved

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