Patient Services Rep - Englishtown, United States - RWJ Barnabas

RWJ Barnabas Englishtown, United States

1 day ago

Description

Job Summary

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations.

PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

High School Diploma or GED
Relevant experience and/or training, or equivalent combination of education and experience
Experience working managing multiple schedules, multiple phone lines and tasks
Previous medical receptionist experience or background in general office
Demonstrates a clear understanding of the importance of patient satisfaction and safety
Strong oral and written communications skills
Attention to accuracy and detail
Able to multitask and work under pressure
Ability to work independently and in a team environment
Knowledge of medical terminology and electronic medical record (EMR) systems preferred
Including weekend requirements
Monday- Wednesday 9am-5:30pm, Thursday, Friday 11am- 7pm

Preferred:

Knowledge of medical terminology and electronic medical record (EMR) EPIC systems preferred

Essential Functions:

Performs patient check-in and check-out functions
Answers routine questions in person and over the telephone
Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
Creates and maintains health record information, files and organizes as needed
Coordinates with insurance providers and handles pre-authorizations and certifications

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more

Choosing RWJBarnabas Health

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team.

We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey.

From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.

We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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