Customer Service Rep - Cranbury, United States - RXO

RXO Cranbury, United States

3 weeks ago

Description

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

What your day-to-day will look like:

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

What you'll need to excel:

At a minimum, you'll need:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

Competitive pay
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statementandRXO's Privacy Notice to California Job Applicants.

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