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    Member Service Rep - San Antonio, United States - NMP Water Systems

    NMP Water Systems background
    Description

    Job Description

    Job DescriptionSalary: $24 per hour

    We are seeking a dedicated and customer-focused Member Service Rep to join our team. This role plays a crucial part in providing exceptional service to our members, ensuring their needs are met and issues are resolved in a timely and professional manner.

    Responsibilities:

    • Respond to member inquiries via phone, email, and chat
    • Assist members with account management and troubleshooting
    • Process member requests, such as account updates and payments
    • Provide information on products and services
    • Resolve member complaints and issues
    • Collaborate with other departments to ensure member satisfaction

    Qualifications:

    • High school diploma or equivalent
    • 1+ years of customer service experience
    • Excellent communication and interpersonal skills
    • Ability to multitask and prioritize in a fast-paced environment
    • Strong problem-solving skills
    • Proficiency in Microsoft Office and CRM software

    If you are passionate about providing top-notch service and enjoy working in a team-oriented environment, we would love to hear from you


    remote work

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