- Bonus potential
- Added incentives for performance, hours, etc.
- Clearview point purchasing system
- Field inbound calls in a professional manner
- Focus on Customer Retention
- Respond to and resolve customer questions
- Research possible solutions to customer issues
- Sell / Up sell products on customer's account
- Deescalate upset customers
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
- The ability to type 25 wpm
- Good numerical and analytical skills
- Skill to communicate effectively with customers
- Ability to handle a high stress environment
- Willingness to work in a fast pace work environment
- Ability to be proactive
- Sign an offer letter commitment
- Pass a background/drug test
- Complete all training certification requirements which include a combination of required facilitated sessions and several self-led eLearning modules for 4 weeks.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Reduced or Flexible Hours
- Family Medical Leave
- Excellent base wage
- Daily / Weekly / Monthly Contests and Prizes
- Scholarship Opportunities
- Performance Bonus
- Employee Discounts
- Company Social Events
- On the Job & Continuation Training
- Professional Development/Advancement Opportunities
- Volunteer Assistance Program
- Referral Programs
- Employee lunches and snacks
- Charity events
- Casual dress code
- Tiered promotional opportunities based on performance
- Individual and Team recognition
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Call Center Associate - Roy, United States - Focus Services
Description
$15.00 plus bonus
You want it? We got it
Who is Focus?
Focus Services is a call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Why Focus?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
Join our Team
Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our employees are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.
Earning Potential
Responsibilities
Are you a good fit?
Application & Certification Process
Insurance Benefits & Time Off
Financial Benefits
Perks & Discounts
Check us out at to learn more about our company history, culture, and values
