Network Transport Technician - Norfolk, United States - Clover International

Description

• With limited supervision, prepares, configures, installs, and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into fiber ring.
• Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors to ensure equipment is installed and operating properly.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• Ensures quality of processes, programs and customer satisfaction.
• Complies with all safety procedures and policies.
• Performs endtoend provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate crossconnects.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate outofbox failures.
• Packages equipment per work order in preparation for installation.
• Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turnup of CPE equipment.
• Tests and verifies services in conjunction with the installation team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Tech Ops
• Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (
  Critical Level)

• OPERATIONS CB SVC FULFILLMENT, REG
• Engineering CB Access
• Performs other duties as assigned

• HS diploma, GED or relevant work experience
• 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)
• 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
• Requires working knowledge and experience with Granite and Mint
• 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers
• Demonstrated knowledge of performance testing and test equipment
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver's License and driving record that meets standards
• AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations) is preferred
• Cisco certification
• CCNA, CCNP is preferred

• Health insurance
• Paid time off

• 8 hour shift
• Monday to Friday

• How many years of Granite and Mint experience do you have?
• Which site do you prefer VA, OK, CA?

• IP networking: 1 year (preferred)