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Kahului

    Customer Service Experience Representative - Kahului, United States - Enterprise Rent-a-Car Group

    Enterprise Rent-a-Car Group
    Enterprise Rent-a-Car Group Kahului, United States

    1 week ago

    Default job background
    Description
    • Meet and greet customers in a professional, friendly, and timely manner
    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
    • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
    • Place outgoing calls for callback management, and miscellaneous calls as assigned
    • Assist to assess condition of rental upon return
    • Notify Management of any known customer problems
    • Notify Management of any known vehicle problems and any required vehicle maintenance
    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    Equal Opportunity Employer/Disability/Veterans

      Must be at least 18 years old High School Diploma or G.E.D. preferred Must have a minimum of 3 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • The schedule for this full-time position (40 hours/week) and may include nights, weekends and holidays.
    #J-18808-Ljbffr
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