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Financial Aid Officer- Level 1 - Lansing, United States - Lake Superior State University
Description
FUNCTION
Under the administrative supervision of the Director of Financial Aid assist in the implementation of financial aid policies and procedures and provide financial aid information to the university community and prospective and current students.
DUTIES AND RESPONSIBILITIES
This position is primarily responsible for entry level financial aid officer duties, management of student employment, and front office management.
ENTRY LEVEL FINANCICAL AID OFFICER DUTIES 75%Determine student aid eligibility, advise students, parents, and others on general financial aid policies and procedures. Keep up to date on current Federal Regulations and trends in student aid programs. Responsible for maintaining the accuracy and integrity of student programs.
Provide staff, students, and parents with information regarding the availability of federal student aid and the eligibility requirements.
Counsel students on policy and procedure in a timely and accurate manner.
Advise students regarding Satisfactory Academic Progress, Withdrawals, Disbursements and aid opportunities.
Maintain current knowledge of Federal Regulations and trends by reviewing Federal Regulations in the Federal Student Aid Financial Aid Handbook and Department of Education websites.
Responsible for the accurate reporting of federal and state programs as assigned by the director.
Responsible for managing and monitoring the daily profile/admitted student process.
Responsible for the data load processes, including but not limited to the MIL process, and complete awarding workflow.
Primary responsibility for scheduling student tours and appointments.
Travel as needed to provide financial aid expertise to prospective students: high school visits, college night programs, and regional center outreach programs.
Primary responsibilities for the updating and maintaining the financial aid website
This position is responsible for the management of the front office operations including but not limited to the managing of document flow, operation of the imaging system, new requirements under the Federal Title IV Verification Rules, starting with assurance that the correct individualized documents are requested from students and families, reviewing submitted documents, scanning and labeling the documents correctly in the imaging system, determining and requesting secondary documents as needed, making FAFSA corrections through the review and verification of the items submitted, record maintenance and reporting.
Responsible for special event planning and coordination with other campus departments for orientation, financial aid workshops, high school counselor workshop and planned training sessions for staff.
Primarily responsible for office payroll and reconciliation of Purchasing Card.STUDENT EMPLOYMENT 10%
Primarily responsible for hiring, scheduling and management of student employees.
This position is for training of student employees who provide initial customer service and who pre-screen the verification documents
Other duties as assigned.
Schedule is typically Monday-Friday, 8:00 am-5:00 pm. Occasional evening and/or weekend work required.
JOB QUALIFICATIONS
Associate's s degree
High level of computer literacy
Sound judgement, exceptional organizational and communication skills
Highly effective interpersonal skills –from approachability to active listening active listening to written, verbal, and digital communication
Professionalism, discretion, and diplomacy
Ability to be issued a university procurement card
Ability to function independently and as part of a team
Time management skills and the ability to prioritize tasks
Analytical and problem-solving skills
DESIRED QUALIFICATIONS
Bachelor's Degree
Experience in a higher-education environment
Experience with Financial Aid
Experience with public presentation
Knowledge of student information systems
Knowledge of customer relationship management systems
High level of proficiency in Word, Excel, PowerPoint, and Adobe
PHYSICAL AND MENTAL DEMANDS
Ability to hear a normal conversational voice and telephone conversation, with or without a hearing device; ability to speak and be understood under normal circumstances; ability to read and to understand written and spoken language; ability to see with or without vision aid.
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