Collector, $23hr, - Orange, United States - Apple One

Apple One

Verified Company

Orange, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Collects on all delinquent accounts receivable for the various business units. Reviews delinquency reports and uses appropriate collection techniques for all past due accounts.

Contacts delinquent customers, either by phone or by mail, to inform customer of the delinquent account, and either to secure a payment, or to arrange a new payment schedule.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Makes arrangements with customers for payment using own discretion and judgment within company policy.

Inputs collection data into computer system, such as record of conversations, promise to pay, collection attempts, etc.

Makes attempts to locate customers whose information on file is no longer current. Uses various tracing methods.

Makes charge-off and pre-legal recommendations to management.

Complies with all federal and state regulations governing credit card accounts and delinquent accounts.

May assist customers with problems regarding accounts.

May answer department telephones and perform clerical functions, such as data entry, typing, filing, photocopying, faxing, etc.

May need to contact customer for updated or additional information related to credit file.

May cross train and/or act as back-up for other functions within the credit/customer service department.

May perform other related duties as assigned by supervisor or manager.

QUALIFICATIONS:

Previous experience as a collector or comparable position is required.

Previous experience reviewing credit reporting.

Previous customer service experience is preferred

Thorough knowledge of collection techniques is necessary.

Thorough knowledge of federal and state regulations governing the collection of delinquent credit card accounts is required

Ability to establish rapport with customers, managers, and other employees, as well as, to communicate in an effective and tactful manner is necessary

Must have a good understanding of effective customer service skills and techniques

Must possess excellent organizational skills and be able to multi-task regularly

Must have ability to visually examine document, reports, correspondence, and data retrieved onto computer monitor.

Must have the ability to hear and understand customer inquiries and responses on the telephone

Ability to accurately enter data into computer, as well as, to perform clerical functions such as data entry, filing, photocopying, faxing, etc.

is necessary.

Working knowledge of word-processing and/or spreadsheet programs, such as WORD and EXCEL is preferred

High school graduate or equivalent is preferred

Pay:

$ $23.00 per hour

Work setting: