Central Dispatcher - Sussex, United States - Lannon Stone Products

Description

Job Summary

Central Dispatchers have an "I got this" attitude as they balance multiple tasks simultaneously and deal with constant changes in process and strategy.

Continuous improvement is vital for dispatchers as they learn about aggregate uses in construction and the unique capabilities of trucks & drivers.

Dispatchers develop and maintain an excellent sense of geography & haul routes.

They have excellent time management skills, managing a fleet of 50-60 trucks, taking customer orders, and providing exceptional customer service.

They are flexible as they support multiple departments across many remote sites in the company.


Who We Are
Lannon Stone Products is a mid-sized, privately-held construction aggregates company with operations in the suburbs of Milwaukee, WI.

This urban mining environment and private ownership structure are the foundation for our commitment to building and operating excellent facilities for our neighbors, customers, employees, and vendors.

What Central Dispatchers do

• They quickly and accurately generate tickets for trucks
• They strategically dispatch trucks, ensuring all necessary information is communicated
• They identify, manage, and create new orders based on inbound calls and accepted quotes.
• They identify loaded products visually, ensuring all loads shipped contain the correct material.
• They ensure proper billing and accurate accounting in reviewing daily scale tickets.
• They work with accounting to collect and organize payments for specific customers.
• They provide communication and clerical support to sales & loading team members at all sites.
• They support the Sales Manager, creating orders & quotes, and assisting with quote followup.

Who Central Dispatchers are

• They are generous teachers providing safety training and direction for site visitors.
• They are passionate about their craft, building great rapport with customers and truck drivers, and establishing positive relationships.
• They are thoughtful and considerate people, who ensure our work areas and surroundings are clean and safe.
• They are highly detail oriented, thinking deeply about the particulars of trucks, customers, and jobs and how processes fit together.

Preferred Professional Experience

If you have a background in hospitality, food service, education, or event planning, you may already possess most of the transferrable skills to do this job.

We have a robust in-house training program to gain industry-specific knowledge.


Minimum Qualifications

• Math, reading, and writing skills (English at minimum, Spanish is a plus)
• Professional written and oral communication
• 2+ years in a fastpaced customer service position
• Expertise with Windows, Microsoft Word, Excel, and Google Drive
• Punctual and reliable, excellent attendance required
• Maintain a clean and wellgroomed appearance
• Embrace a team environment where all members contribute to the success of the operation
• Willing to work in a multidisciplinary environment, learning and performing a variety of jobs
• Must past preemployment physical and drug screen

An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the work and shall not be construed as the only duties that may be assigned for the job.

Physical and Mental Demands

While performing the duties of this job, the employee must be able to sit for long periods and occasionally crawl, climb, stand, stoop, kneel, crouch, and lift (50 lbs.).

Employees must understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions, understand the impact and implications, and provide feedback as necessary. Communicate with other employees and customers, perform administrative tasks, and have personal management skills. Possess advanced customer service skills and the ability to develop professional relationships with customers and employees. Demonstrate attention to detail, exert high effort, and focus on hectic days. Must be able to make sound decisions and remain calm under high-pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.

Employees must wear company-provided branded clothing while at work. A variety of branded clothing is available to purchase using an annual budget provided by the company.

The mental and physical requirements described here represent those that an individual must meet to perform this position's essential functions successfully.

Working Environment
Up to 100% of time spent in an office with exposure to manufacturing environments around industrial equipment. The environment will be dusty and, at times, experience loud n