Business Support, Concierge - Wilmington, United States - JLL

JLL

Verified Company

Wilmington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JLL supports the Whole You, personally and professionally.

Core Responsibilities

Enthusiastically welcome all visitors to BlackRock, by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and bidding them goodbye.

Answering the phone in a professional manner consistent with BlackRock's global standard.
To liaise with the BlackRock employees about all the services offered at reception.
To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
To process and manage conference room bookings and requirements.

To alert hosts to their visitor's presence and keep visitors updated about their host's arrival time; ensuring all visitors are collected by their hosts.

To respond positively to any requests from visitors to enable a positive and successful visit to the BlackRock office.
To work closely with security and FM teams to provide the best possible service to all clients and employees.

To undertake regular checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies.

(Only for rooms in reception area)
To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.

To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.
Proactive communicator with all key influencers within JLL and BlackRock.

Any other duties required as part of the role as and when requested in support of the whole office FM service delivery which may include providing support occasionally outside the key hours of operation.

Customer Service
To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
To regularly monitor customer feedback and produce an appropriate action plan based on the results.
To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
To ensure that you deliver what you promise to the customer, client, and team.
To ensure that all agreed service objectives are met in line with client expectations.
To establish and maintain controls to ensure the security of the premises, materials, and resources.

Additional responsibilities
Support JLL's wider FM provision by performing ad hoc facilities management requests as need.

Team Support

To support the BlackRock and /or JLL on-site facilities team in the delivery of first line facilities support and other FM services.

Ensure the team is fully informed about office operational updates and processes.
Client/Stakeholder Management
Build and develop effective relationships with key stakeholders &/or clients.
Monitor procedures to ensure client's expectations are conveyed and worked upon.
Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and working.
Assist in carrying out safety procedures when needed.
Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
To record and report all accidents and near misses within the location adhering to company procedures.
To ensure all equipment is well maintained and is in good working order.

Site Operations Management
Be aware of all projects which are happening within the office that may have an impact on operational delivery.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innov