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    IT Intern - Chicago, United States - Sidley Austin

    Sidley Austin
    Sidley Austin Chicago, United States

    2 weeks ago

    Default job background
    Description

    Summary


    The IT intern should be a current undergraduate student who is ambitious about technology and service excellence with a future career goal of working in information technology. The selected students will have a primary placement within Sidley's Network Operations Center and operate as part of a team who are responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems. During their internship, they will have opportunities to utilize IT operations monitoring and management tools to provide technical troubleshooting, oversight, and escalation to support Enterprise Applications, Architecture and Infrastructure with hardware break/fix, vendor interaction, maintenance, and system updates.

    They must have a class schedule that allows them to work up to 19 hours a week for at least six months or until graduation or business needs change. Sidley is proud of its diverse environment, and we encourage students of all backgrounds to apply.

    Pay is $20/hour.

    Duties and Responsibilities

    • Monitor the performance and health of the Firm's infrastructure using a variety of tools to identify and determine next steps.
    • Provide triage or basic troubleshooting to help identify issues by following outlined (SOP) standard operating procedures and escalate appropriately.
    • Document all actions in accordance with standard company policies and procedures
    • Maintain ongoing communication during major incidents to keep all stakeholders aware of relevant information and steps being taken.
    • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
    • Work with internal and external technical and service teams to create and/or update knowledge base articles
    • Other duties as assigned.

    Qualifications


    To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).

    Education and/or Experience:

    Required:

    • Current sophomore, junior or senior student pursuing a Bachelor's in Computer Science, Information Technology, IT Security, or related IT discipline with an expected graduation date of June 2025 or later.
    • Strong analytical and problem-solving skills
    • Ability to learn new concepts and technology quickly

    Preferred:

    • Previous IT internship

    Other Skills and Abilities:

    The following will also be required of the successful candidate:

    • Strong organizational skills
    • Strong attention to detail
    • Good judgment
    • Strong interpersonal communication skills
    • Strong analytical and problem-solving skills
    • Able to work harmoniously and effectively with others
    • Able to preserve confidentiality and exercise discretion
    • Able to work under pressure
    • Able to manage multiple projects with competing deadlines and priorities

    Sidley Austin LLP is an Equal Opportunity Employer.

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