Jobs
>
Toledo

    Advanced Support Technician - Toledo, United States - Omni Fiber LLC

    Omni Fiber LLC
    Omni Fiber LLC Toledo, United States

    3 weeks ago

    Default job background
    Description

    Advanced Support TechnicianAbout the position:
    The Advanced Support Technician is responsible for troubleshooting and repair of the Omni Fiber Network and its customer-serving equipment.

    The Advanced Support Technician is a 2nd-level technician that handles customer technical support escalations, monitors and repairs trouble the Omni Fiber Network of all severity levels and implements technical changes according to Engineering designs.

    This is a hybrid, full-time position based out of Port Clinton, OH.


    What you will do:
    7

    5%:
    Investigate trouble reports and handle support escalations. Discuss, diagnose, and repair technical issues with customers' broadband fiber service and equipment.

    1

    5%:
    Monitor the functionality of the network, proactively discover trouble, handle internal and customer notifications for incidents, repair and accurately document repair timeline and actions taken


    5%:
    Implement technical changes in the service provider network


    5%:
    Other technical work as directed

    Qualifications:
    2+ years of technical support call center experienceFiber/PON broadband network experienceMust be flexible to work the B shift (1 PM - 10 PM EST)

    Must be flexible to work weekends. Knowledge and troubleshooting of routing and switching technologies in common use in service-provider networks.
    BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-PlayJuniper and Cisco routers and switchesCiena commercial ethernet switches and NIDsFiber OLT/ONT/ONU platformsFamiliarity with Commercial Ethernet, EIA/DIA circuits, and common transport technologiesKnowledge of common Network Operations Center incident management processes, including ticketing, incident handling, customer notifications, root cause analysis / post-mortem documentation, and change management proceduresStrong customer service skillsBroadband customer troubleshooting and technical supportLift up to 70 lbs and climb a ladderDesired Skills:
    Any technical certifications are preferred but not required.

    Familiarity with internet caching technologies and CDNsFamiliarity with common service provider level security threats and mitigation methodsKnowledge of Windows / Linux system administration and common administration tasksA working knowledge of programming or scripting languagesOmni Fiber provides a variety of perks and benefits:
    Time offCompany Paid Holidays (8 days)

    Floating Holidays (3 days)Paid Time Off (15 days)Benefits401(k) with Employer Matching Contribution up to 4%Medical, Dental, and VisionLife InsuranceHSA enrollment option with Employer ContributionMonthly internet and cell phone allowancesPaid company trainingQuestions about this opening? Contact us at Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following:

    Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information.

    Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

  • Zepf

    IT Support Technician

    2 weeks ago

    Zepf Toledo, United States

    : Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Cris ...

  • Zepf

    IT Support Technician

    3 weeks ago

    Zepf Toledo, United States

    : Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Cris ...

  • Zepf

    IT Support Technician

    3 weeks ago

    Zepf Toledo, OH, US, United States

    : Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Cris ...

  • Dave & Busters

    Support Technician

    5 days ago

    Dave & Busters Toledo, United States

    Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...

  • Zepf

    IT Support Technician

    3 weeks ago

    Zepf Toledo, United States

    : · Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Cr ...

  • Zepf

    IT Support Technician

    3 weeks ago

    Zepf Toledo, United States

    : Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Cris ...

  • Zepf

    IT Support Technician

    3 weeks ago

    Zepf Toledo, OH, United States

    : Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Cri ...

  • Dave & Buster

    Support Technician

    1 week ago

    Dave & Buster Toledo, United States

    Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...

  • Trick Dog Technology

    Desktop Support Technician

    6 days ago

    Trick Dog Technology Toledo, United States

    We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of desktop systems, peripherals, and software applications. ...

  • CSL Behring LTD

    Donor Support Technician

    1 week ago

    CSL Behring LTD Toledo, United States

    Job Description · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Job Description · Main Responsibilities · 1. Prepares the auto pheresis machine for the pheresis process. · 2. Monitors the donor and the pheresis process, responds to spec ...

  • CSL Plasma

    Donor Support Technician

    2 weeks ago

    CSL Plasma Toledo, United States

    Job Description · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Job Description · Main Responsibilities · 1. Prepares the auto pheresis machine for the pheresis process. · 2. Monitors the donor and the pheresis process, responds to spec ...

  • Pape Material Handling Inc

    Technical Trainer

    2 weeks ago

    Pape Material Handling Inc Industry, United States

    **PAPE' MATERIAL HANDLING - SOUTHERN CALIFORNIA***: · **TECHNICAL TRAINER**: · Are you a master technician? Are you a people person? Do you enjoy training and setting others up for success? If you answered yes to these questions, we would love to hear from you Pape' Material Hand ...

  • Pape Material Handling Inc

    Field Periodic Maintenance Technician

    2 weeks ago

    Pape Material Handling Inc Industry, United States

    **PAPE' MATERIAL HANDLING, INC. - CITY OF INDUSTRY, CA**: · **FIELD PERIODIC MAINTENANCE TECHNICIAN**: · Do you love working on equipment and turning wrenches? Are you looking to grow your skills as a mechanic? Are you looking for not just another job, but a career? Pape' Materia ...

  • Material Sciences Corporation

    Quality Control Technician

    1 week ago

    Material Sciences Corporation Industry, United States

    Job Summary: · We are seeking a meticulous Quality Technician to join our team. The Quality Technician will be responsible for ensuring that products meet the established quality standards through various inspection and auditing processes. · **Duties**: · - Conduct quality inspec ...

  • Puente Hills Subaru

    Service Advisor

    3 weeks ago

    Puente Hills Subaru Industry, United States

    Puente Hills Subaru is one of the largest Subaru dealerships in California. Earning the trust of our customers, employees and community are what drives us to be better. We are determined to set the standards in our business for integrity and performance. To achieve this, we will ...

  • Beverage Manufacturing Company

    Utility Operator

    1 week ago

    Beverage Manufacturing Company Industry, United States

    **About Tropicana Brands Group** · The launch of Tropicana Brands Group represents an exciting fusion of some of the world's most beloved and up-and-coming brands in the juice category, including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a j ...

  • Penske Truck Leasing

    Diesel Technician/Mechanic

    1 week ago

    Penske Truck Leasing City Of Industry, United States Full time

    Position Summary: · A Penske Refrigeration Technician will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment with the primary focus on all refrigeration unit maintenance equipment designed for commercial trucks and trailers. · Click below to s ...

  • Penske Truck Leasing

    Diesel Technician/Mechanic

    5 days ago

    Penske Truck Leasing City Of Industry, United States Full time

    Position Summary: · A Penske Refrigeration Technician will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment with the primary focus on all refrigeration unit maintenance equipment designed for commercial trucks and trailers. · Click below to s ...

  • Axiomtek

    Administrative Assistant

    2 weeks ago

    Axiomtek Industry, United States

    **JOB BRIEF** · The Administrative Assistant plays a pivotal role in overseeing and executing various administrative activities essential for the smooth functioning of the organization. Reporting directly to the HR Manager, the Administrative Coordinator ensures adherence to esta ...

  • Jaguar Land Rover Puente Hills

    Apprentice Technician

    1 week ago

    Jaguar Land Rover Puente Hills Industry, United States

    **Summary**: · The mission of this position is to contribute to the success of the dealership by remaining dedicated to developing the knowledge and skills necessary to repair vehicles correctly in a safe and timely manner while upholding the highest levels of professional integr ...