Employee (m/f/d) telephone customer support/fault hotline - Hydetown, United States - Horizon Innovations

Horizon Innovations

Verified Company

Hydetown, United States

2 days ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

Hydetown Company Information

As a service provider for the energy industry, we are actively involved in shaping the energy transition. Our client E.ON reliably supplies millions of people with energy.

Our client relies on our many years of expertise, reliability, and flexibility in handling a variety of customer concerns, particularly related to photovoltaic systems, heat pumps, and battery storage.

We are looking for you to join our team of over 100 employees at our location in Berlin-Adlershof.

Your tasks

After your intensive training at the location,

you will work Monday to Friday in a 3-shift system (service hours from 7 am to 8 pm)
you will act as the first point of contact for various inquiries in the context of telephone and written customer contact, such as changes to master data, questions about electricity billing, or the transmission of meter readings
you will ensure comprehensive recording of fault reports regarding electricity and/or gas supply via corresponding systems and take care of forwarding them to the grid control centers
you will guide our business partners through the service portal and provide assistance
Your profile
you have an affinity for telecommunications
your smile can be heard and you are helpful
you work independently, reliably, and conscientiously
you have high quality standards
you are motivated, service-oriented, and a real team player
customer satisfaction is important to you
you have