Guest Service Agent - Hopewell, United States - Kalyan Hospitality LLC

Description

• Efficiently check guests in and out of the hotel.
• Listens to, anticipates, and fulfills guest needs.
• Provide information to guests about hotel services, facilities, and other amenities
• Take, modify, and cancel guest reservations, noting any special requests.
• Follow established yield management procedures maximizing rate and occupancy daily.
• Post phone charges, valet charges, and other miscellaneous charges to guest accounts.
• Balancing shift work and cash drawers.
• Administer hotel guest payment policies.
• Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff.
• Assist in the verification, balancing and revenue maximization of hotel?s room/suite availability.
• Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested.
• Coordinate with other departments to fulfill special guest requests.
• Communicate hotel facilities and services to guests at check in.
• Answer guest questions regarding local area facilities.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system.
• Follow proper key control procedures for issued keys.
• Administer guest safe deposit boxes.
• Know and follow hotel emergency procedures.
• Remain aware of any and all potential security problems and report appropriately.
• Inform Housekeeping of dirty rooms/suites as they become available.
• Update room status as Housekeeping notifies the Front Desk of changes.
• Distribute mail and faxes to guest boxes as well as hotel staff.
• Stock and encourage sales in the sundry shop.
• Maintain an inventory of special guest service items, such as cribs, irons, etc.
• Track status of room/suites used for site tours and room/suites in maintenance.
• Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds.
• Practice safe work habits.
• Maintain coffee availability in lobby.
• Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business.
• Attend and participate in monthly department meetings.
• During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
• Carry out any reasonable request by Management.