Field Support IT Administrator - Brea, United States - Sunset Technologies

Description

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country.

As a managed service provider, we take pride in offering comprehensive technical support and services to dental practices of all sizes.

• Assist with the administration of a network/server environment
• Assist with hardware replacement, software updates, and office expansions
• Monitor network performance
• Act as Help Desk resource when not assigned project work
• Perform testing to provide a diagnosis of issues
• Perform routine updates and maintenance tasks
• Build excellent rapport with the client
• Problemsolve complex situations using a wide variety of internal and external resources
• Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
• Communicate directly with client and project managers to effectively plan and execute project phases
• Manage time entries and notes in tickets
• Maintain a detailed knowledge of internal standards and best practices for installing new equipment

• Minimum 1year of customer service experience
• Minimum 1year of technical support experience
• Excellent verbal and written communication skills
• Ability to utilize PC and other tools to accomplish goals and activities
• Displays outstanding customer service skills and professionalism
• Displays excellent problemsolving skills
• Strong written and verbal communication skills
• Ability to multitask and manage time efficiently
• Ability to work independently and on a team
• Methodical, organized and detailoriented work habits
• Availability for oncall work rotation
• Continuously exhibit a Rest Assured mindset

• Minimum 1year of network administration experience

• Successful completion of preemployment assessments
• Successful completion of initial training
• Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
• Professional and friendly demeanor
• Pays attention and adheres to company policies and procedures
• Reliable vehicle
• Valid driver's license
• Background check

• Benefits
• Vision, Medical, and Dental
• 401K with company match
• Paid time off
• Bonuses for stellar performance
• Working in the healthcare industry

• 8am to 5pm