- Provides customer service to patients/families/visitors/health care team members
- Routes calls or requests from patient/family/health care team members appropriately/courteously/efficiently as evidenced by supervisory observation and written/verbal feedback
- Demonstrates control in stressful situations and involves appropriate departmental representatives and resources necessary for effective problem resolution as evidenced by supervisory observation
- Documents and maintains accurate unit logs
- Maintains stock of all unit forms and clerical supplies and reconciles invoices at time of delivery as evidenced by supervisory observation and verbal/written feedback
- Performs daily counts on of all triage calls for monthly billing and statistics as evidenced by supervisory observation and verbal/written feedback
- Maintains knowledge of hospital/unit information, as evidenced by a combination of participation in unit meetings or review of meeting minutes
- High school diploma or equivalent required
- 2 years related experience preferred
- 6 months experience in a medical office or hospital environment preferred
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Clerical Secretary - The Woodlands, United States - Texas Children's Hospital
Description
Job SummaryWe are searching for a Clerical Secretary someone who works well in a fast-paced setting.
In this position, you will perform receptionist and secretarial responsibilities for the unit/department and demonstrate exemplary customer service skills with all patients, families, visitors, and health care team members.
Think you've got what it takes?Responsibilities
Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption
Texas Children's Hospital The Woodlands is north Houston's first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents.
Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).
To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture atTexas Children's is proud to be an equal opportunity employer.
All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
