Cahps Project Manager - Chicago, United States - Qualtrics

Qualtrics

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

CAHPS Project Manager

Why We Have This Role

CAHPS compliance is integral to healthcare experience programs and requires rigorous oversight.
Regulatory programs continually evolve and CAHPS Project Managers must ensure clients remain in compliance given this changing landscape. This includes ensuring the Qualtrics platform continues to adapt to meet regulatory requirements.
Annual audits and ongoing quality assurance must be maintained and documented allowing for clear communication to the Centers for Medicare & Medicaid Services
CAHPS programs impact the patient experience as well as client reimbursement accuracy in program implementation and ongoing maintenance is pivotal.

How You'll Find Success

Crossfunctional communication clear communication to internal and external teams while information is rapidly changing and progressing throughout the project.
Organization gathering information from various sources and organizing into a clear plan to effectively communicate next steps and/or deescalate.
Attention to detail astute ability to review, interpret, and communicate regulatory information provided by the Centers for Medicare & Medicaid Services.
Innovative & solution oriented thinking broadly, questioning status quo, and encouraging all teams to identify creative solutions when roadblocks are presented.

How You'll Grow

Lead CAHPS Program implementations from project conception through initial report deliverables/data submission
Run timelines, communications and expectations of customer and vendor(s) in coordination with the delivery team.
Coordinate and advise on various project activities throughout the life of a project
Ensure customer is happy with experience and feels comfortable with quality of data collected and deliverables provided
Responsible for all QA of CAHPS implementation and initial data
Be proficient in use of the Excel, XML, and common data file formats.

Things You'll Do

Establish and Monitor client sampling in accordance with regulatory guidelines
Oversee data requirements for new CAHPS clients
Educate customers on CAHPS program requirements and best practices
Track all required quality checks and followup as required
Manage data quality in preparation for data submission
Communicate any required CAHPS updates to clients or client teams
Assist in monitoring websites for individual CAHPS program updates and trainings
Attend required CAHPS trainings
Assist in maintaining CAHPS QAP documentation
Assist in maintaining CAHPS training documentation
Assist in preparing for and participate in annual CAHPS audits

What We're Looking For On Your Resume

Bachelor's degree
25 years in data quality and program oversight (preferably in a healthcare related environment)
Superb communication and project management skills
Comfortable in a fastpace, and highly competitive environment
Ability to communicate clearly and pleasantly through both written and spoken mode
Able to analyze response data and report back to clients for actioning.
Knowledge and experience with government regulatory programs
Experience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS
Bachelor's degree

in business, healthcare administration, or other research-oriented field.

What You Should Know About This Team

The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.
The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements

Our Team's Favorite Perks and Benefits