- To handle all contacts, including challenging technical calls, to a high standard
- To spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of 'bar and cellar' set-ups
- Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
- To take part in our Guinness accreditation program to become certified as a product and technical expert
- Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills
- Must be 18+
- Educated to GCSE/O'Level standard including Maths and English
- Confident telephone manner, including good communication and listening skills
- A genuine passion for delivering outstanding customer/client service
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
- You are very well organized and have excellent interpersonal skills
- You know how to work within a team
- Accurate in data capturing
- Computer literate
- Full-time: (37.5 hours/week)
- Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
- Salary: - £22,880 per year + bonus based on performance vs. KPIs
- Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)
- Life Cover (Communications/advisors 1x Salary)
- Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
- Company pension
- Cycle to Work Scheme
- Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
- Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
- Long Service Awards
- Refer a Friend Scheme
-
Service Advisor
1 week ago
Farris Jeep Jefferson City, United StatesWhy Choose Farris · Farris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. · Being family-owned mea ...
-
Service Advisor
3 weeks ago
Farris Jeep Jefferson City, United StatesWhy Choose Farris · Farris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. · Being family-owned mea ...
-
Service Advisor
2 weeks ago
Farris Jeep Jefferson City, United StatesJob Description · Job DescriptionWhy Choose Farris · Farris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year sinc ...
-
Customer Service Advisor- Bangor
3 weeks ago
post-freeads Bangor, United States**Customer Service Advisor- Bangor- Ref 2805** · **** · No offers posted. · Description · ** Description** · Customer Service Advisor · Location-Bangor · Salary : Up to 14,040 per annum · Employment Type-Fixed Term · Shifts - 40 hours between; Monday - Friday between 8am ...
-
Assistant Automotive Service Advisor
6 days ago
Darling's Auto Group Bangor, United StatesJob Description · Job DescriptionDARLING'S FORD VW AUDI in Bangor has an opening for a full-time Service Advisor/Team Service Manager Assistant who's ready for a new career with one of the most prestigious auto dealer groups in Maine. The work schedule is a 4-day/10-hour schedule ...
-
Financial advisor
3 weeks ago
Quantum Innovations Bangor, United StatesThe German Doctors' Financial Group is the leading financial service provider in a highly specialized market and is part of the globally successful AXA Group. A key factor for our continued success – in addition to our 135 years of experience in financial consulting for doctors – ...
-
Infinity Enterprises Sunbury, United StatesThe company Dr. Klein Wowi Finanz AG is currently offering this job in Berlin. If you are currently looking for a job in the field of accounting, you should check out the details on the company's website. There you will find detailed information about the position and the company ...
-
Service Technician
2 weeks ago
Varney Buick GMC Mazda Bangor, United StatesJob Description · Job DescriptionJob Summary: · Varney Buick GMC Mazda is looking for a skilled and motivated individual to fill the role of Service Technician - ASE Certified. The ideal candidate will be responsible for performing a variety of automotive repair and maintenance s ...
-
Job Corps Bangor, United StatesOverview · * HIRED ON BONUS $500* · Interested in making a difference in young adults' lives between the ages of 16-24? If so we may have the perfect job for you. · Job Corps is a government-funded, no-cost education and vocational training program administered by the U.S. Depart ...
-
Administrative Assistant
2 weeks ago
Commonwealth Financial Network Bangor, United StatesJob Description · Job DescriptionWe are looking for the right person to positively represent our business to clients through all interactions including phone calls and office visits. We want to create an outstanding experience for our valued clients and this position plays a crit ...
-
Online Enrollment Counselor
3 weeks ago
Husson University Bangor, United StatesLocation : Bangor, ME · Job Type: Full-Time · Remote Employment: Remote Optional · Job Number: 00447 · Department: Online Learning Admin · Division: Staff · Opening Date: 03/21/2024 · Closing Date: Continuous · Academic Year: No · Description · An Online Enrollment Couns ...
-
human resources specialist
2 weeks ago
Air National Guard Units Bangor, United StatesSummary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a HUMAN RESOURCES SPECIALIST (MILITARY), Position Description Number D and is part of the ME 101st Force Support Squadron, National Guard. Responsibilities This position is lo ...
-
Director - Planned Giving
1 week ago
Northern Light Health Bangor, United StatesNorthern Light Health · Director - Planned Giving · Bangor , · Maine · Apply Now · The director of planned giving is responsible for developing and overseeing a comprehensive planned giving program for Northern Light Health Foundation and creating planned giving strategies f ...
-
Director - Planned Giving
1 week ago
Northern Light Health Bangor, United StatesNorthern Light Health · Department: Foundation · Position is located: 925 Union Street · Work Type: Full Time · Hours Per Week: 40.00 · Work Schedule: 7:30 AM to 4:00 PM · Summary: · The director of planned giving is responsible for developing and overseeing a comprehensi ...
-
Director - Planned Giving
3 weeks ago
Northern Light Health Home Office Bangor, United StatesNorthern Light Health · Department: · Foundation · Position is located: · 925 Union Street · Work Type: · Full Time · Hours Per Week: · 40.00 · Work Schedule: · 7:30 AM to 4:00 PM · Summary : · The director of planned giving is responsible for developing and overseeing a co ...
-
crane operator helper/worker
12 hours ago
STRATEGIC SYSTEMS PROGRAMS (SSP) Bangor, United StatesSummary · This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may ...
-
financial management analyst
1 week ago
U.S. Pacific Fleet Bangor, United StatesSummary · You will serve as a FINANCIAL MANAGEMENT ANALYST in the Financial Division (Code 822) of TRIDENT REFIT FACILITY, BANGOR. · This job is open to Career transition (CTAP, ICTAP, RPL) · Federal employees who meet the definition of a "surplus" or "displaced" employee. · ...
-
production controller
1 week ago
U.S. Pacific Fleet Bangor, United StatesSummary · You will serve as a Production Controller (Life Support/Air) in the Mechanical Branch, Planning Division, Production Support Department of TRIDENT REFIT FACILITY, BANGOR. · This job is open to Career transition (CTAP, ICTAP, RPL) · Federal employees who meet the defi ...
-
general engineer
1 week ago
STRATEGIC SYSTEMS PROGRAMS (SSP) Bangor, United StatesSummary · You will serve as a GENERAL ENGINEER in the Technical Division, Infrastructure/Facility Engineering Branch of STRATEGIC SYSTEMS PROGRAMS (SSP) located in Bangor, WA. · This position is part of the Department of Defense Civilian Acquisition Workforce Personnel Demonstr ...
-
Finance Director
2 days ago
Haley Ward Bangor, United StatesJob Description · Job DescriptionAre you interested in an opportunity to lead and shape the financial strategy of a growing, innovative 100% employee-owned company? If so, check out this opportunity to become an employee-owner of Haley Ward, one of the Best Places to Work in Main ...
Customer Service Advisor - Orono, United States - Jobs for Humanity
Description
Company DescriptionJobs for Humanity is collaborating with CPM to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: CPM
Job Description
Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. CPM are looking for a customer service advisor to support our customers on behalf of Diageo, diagnosing and resolving product technical faults over the phone/email using your problem-solving skills. Full training provided. £22,880 per year + bonus based on performance vs. KPIs. Hybrid working, 3 days office/2 days home
Ideal location: Thame, Oxfordshire, OX9
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you'll be doing?
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#LI-CM1