- Provide inputs to Customer Support's technical training, agent knowledge base, help centre articles and videos, and known issues creation during new product launches and sustaining.
- Own technical support escalations via our established ticketing system.
- Partner with Customer Support to optimize technical support escalation flows.
- Act as a liaison between Customer Support and engineers.
- As required, work through and own advanced Tier 3 customer related issues through to resolution.
- Drive our consumer technical support strategy and establish process the optimizes for customer satisfaction.
- Develop Standard Operating Procedure (SOP) through learnings gleaned from investigations and advanced issue resolutions.
- Provide feedback on customer support training and quality improvements needed at vendor partner locations.
- Compile and analyse Voice of the Customer reports.
- Monitor and analyse tickets to report trending issues, prioritize issues, and communicate key takeaways to Engineering, Quality, Reliability, and cross-functional teams.
- Actively participate in software and hardware dogfood to provide feedback from Customer Support and user's perspective.
- Communicate the impact of product changes during monthly software release to Customer Support.
- Create Business Requirements Document (BRD) for tooling changes.
- BS or MS degree in Technical Support or Customer Service.
- 3+ years of experience in Technical Support or Customer Service serving consumers and Enterprise customers.
- Experience in communicating technical content and analytical insights to audiences.
- Experience in using data to influence direction.
- Experience in driving results, motivate, and instil a sense of urgency in others.
- Experience building cross-functional relationships at all levels of the organization.
- Achieve results with minimal supervision.
- Consumer Electronics experience.
-
Program Specialist III
1 day ago
TalentBurst Cupertino, United StatesTitle : Licensing & Credentialing Project Manager · Duration: 3 Months · Location: Cupertino, CA 95014 · Summary: · The Licensing & Credentialing Project Manager is responsible for understanding strategic objectives, driving project plans, assessing and communicating risks an ...
-
Program Specialist III
33 minutes ago
MindSource Santa Clara, United StatesJob Title: Program Specialist III (CapEx Systems Ops Specialist) · Location: Santa Clara Valley, CA - Hybrid working set up · Duration: 12 months · Duties:Provide program management support to the CapEx Operations · organization to operate, input, manage data within an internal ...
-
Document Specialist III
3 weeks ago
Tailored Management Sunnyvale, United StatesDocument Specialist III · Location: Sunnyvale CA · Duration: 1 year contract with possibility of extension. · Start: Targeting May 2024 · Benefits: Medical, dental, vision, disability + PTO & sick time available · Job Description: · The Document Control Analyst will support ...
-
Training Delivery Specialist III
1 week ago
Winmaxcorp Cupertino, United States**Training Delivery Specialist III** · **Apr 7, 2021Cupertino, California** · **Training Delivery Specialist III** **12 Months Contract** **Cupertino, CA (Local candidates only)** **Job Description** · Our Client place, where extraordinary people gather to do their best work. ...
-
Family Specialist III
1 week ago
Pacific Clinics Campbell, United StatesWho We Serve · Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs ...
-
Staffingine LLC Sunnyvale, United StatesSupply Chain program specialist/Program Manager III · Sunnyvale, CA (Hybrid (Hybrid work: Tues-Thurs in the office. Monday & Friday remote) · Job description · Work Schedule: (Normal PST business hours, Monday - Friday) · Top 3 Daily Responsibilities: · Manage the CTB and communi ...
-
Imaging Specialist III
2 days ago
University HealthCare Alliance Menlo Park, United States Part timeA Brief Overview · Under general supervision performs diagnostic imaging procedures to assist physicians in the diagnosis of disease and injuries. This includes operating conventional equipment and advanced imaging software in order to obtain imaging of designated body areas. May ...
-
Training Delivery Specialist III
2 weeks ago
Winmaxcorp Cupertino, United States**Training Delivery Specialist III** · **Apr 7, 2021Cupertino, California** · **Training Delivery Specialist III** · **12 Months Contract** · **Cupertino, CA (Local candidates only)** · **Job Description** · Our Client place, where extraordinary people gather to do their best ...
-
Russell Tobin & Associates Cupertino, United States· What are we looking for in our Licensing & Credentialing Project Manager (Program Specialist III)? · Our client, a well-known global client, is seeking a Licensing & Credentialing Project/Program Manager on a Hybrid basis. · Location: Cupertino, CA Hybrid Work) · Pay: $65 - $6 ...
-
Russell Tobin Cupertino, United StatesJob Description · Job DescriptionOur client, a well-known global client, is seeking a Licensing & Credentialing Project/Program Manager on a Hybrid basis. · Location: Cupertino, CA Hybrid Work) · Pay: $65 - $69 per hour (DOE) · Contract – W2 Non-Exempt · 3+ Months Contract with e ...
-
EHS Specialist III
5 days ago
Varite Fremont, United StatesWork shift 40hours flexible between 6am · 6pm. · Pay Range: $ $40.00/hr on W2 · Responsibilities: · The EHS Specialist lll primary role is to protect employees' health in the workplace by developing and implementing health and safety programs, policies, and procedures to meas ...
-
Account Specialist III
2 weeks ago
Redwood City School District Redwood City, United StatesJob Description · Job DescriptionCLASS TITLE: ACCOUNT SPECIALIST III · RCSD takes pride in our dedicated workforce and strong connection with our students, families, and community. Our highly dedicated and skilled team of professionals provides a safe and supportive, inspirationa ...
-
Purchasing/Procurement Specialist III
5 days ago
Alpha Consulting San Jose, United States· This will be a 100% remote position. CW must be able to work West coast hours and prefers candidate closer to the time zone. · The sponsor would like to see candidates with the following experience: · Information Technology related negotiating experience and strong business ...
-
Purchasing/Procurement Specialist III
3 weeks ago
Ampcus Incorporated Santa Clara, United States: This will be a 100% remote position. Candidate must be able to work West coast hours. · Skills Needed - Strong organizational, communication, experience planning and executing contract negotiations between suppliers and customer. Developing and executing to negotiation strategi ...
-
Recovery Specialist III
34 minutes ago
HORIZON SERVICES, INC. San Leandro, United StatesJOB TITLE: Recovery Specialist III · LOCATION: Cherry Hill Sobering · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, includin ...
-
Recovery Specialist III
3 days ago
Horizon Services, Inc. San Leandro, United StatesJob Description · Job DescriptionJOB TITLE: Recovery Specialist III · LOCATION: Cherry Hill Sobering · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people fr ...
-
Product Marketing Specialist III
1 week ago
Thermo Fisher Scientific Fremont, United States Full timeWe are looking for a product manager for our electrical failure analysis business. In this role, you will make a positive impact to the growth of the business while enriching your understanding of the products, technologies and customers. We will provide the resources you will ne ...
-
Recovery Specialist III
1 day ago
Horizon Services Inc San Leandro, United StatesIn this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and i Specialist, Recovery, Program ...
-
Quality Assurance Specialist III
3 weeks ago
Fladger Assoc. Inc. San Mateo, United StatesJob Description · Job Description · Santa Monica, CA · Contract Duration: 12-18 months · Rate: Negotiable · Responsibilities: · Excellent employment opportunity for a Quality Assurance Specialist III in the Santa Monica, CA area. · Reporting to the Sr Manager of Global Qual ...
-
Quality Assurance Specialist III
3 weeks ago
Fladger Assoc. Inc. San Mateo, United StatesJob Description · Job DescriptionSanta Monica, CAContract Duration: 12-18 monthsRate: NegotiableResponsibilities: · Excellent employment opportunity for a Quality Assurance Specialist III in the Santa Monica, CA area. · Reporting to the Sr Manager of Global Quality Assurance for ...
Support Specialist III - Sunnyvale, United States - US Tech Solutions
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
.Summary: We are looking a Product Specialist to help customers achieve success by understanding their needs and responding quickly and effectively to requests. We are looking for someone who is a strong and passionate advocate for our customers while providing inputs for Customer Support materials creation, and managing escalations and communications with Engineering, Quality, and Reliability teams. This role needs to be an influencer to align cross-functional partners to ensure the best possible experience for our customers.
Job Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.