Registration Manager, Events - Costa Mesa, United States - Simple Science Inc.

Description

Simple Science is looking for someone to lead and develop the Attendee Experience (Registration) Team to provide exceptional service to both attendees and internal stakeholders.

You embrace a forward-thinking approach and will continue to innovate the registration process and user experience.

Over the last five years Simple Science has developed our own registration platform as well as a mobile app product for our clients.

This role will be the intermediary between the digital build of websites/registration and the Events team.

The ability to travel and work occasional evenings and weekends as needed for client events is essential.


Responsibilities

• Lead a team to create the registration experience for large scale conferences, intimate executive summits, sales meetings, incentive trips, product launches, trainings that are personalized and engaging.
• Work with a team of digital, content, and communications to execute the attendee experience, pre, during and post event.
• Drive continuous improvement, and innovation of the attendee experience and Simple.

Events

• Assist with all aspects of the room block, including but not limited to pre/post extensions, additional rooms, and room list accuracy
• Communicate rooming details directly to hotel
• Work with Project Managers on participant special requests and restrictions
• Quality check data, reports, and website designs
• Routinely research industry trends and best practices in event registration.
• Onsite assistance (travel required) domestic & international
• Postevent evaluation (including data entry and analysis and producing reports for event stakeholders).

Requirements:

• Experience preparing project plans with detail by obtaining historical information related to the program.
• Responsible for group reporting requirements. Ensures adherence to standard or client specific deposit terms, terms and conditions of client contract, and billing guidelines.
• Ability to manage concurrent projects, varying in scope and size, with medium to high complexity and risk.
• Detailed oriented, a must.
• Strong project management skills. Wellorganized and excellent time management skills. Demonstrates the ability to organize and prioritize workload.
• Excellent writing, communication, decisionmaking, presentation, human relations and organizational skills.
• Customer service and interpersonal skills are critical.
• Ability to remain calm and poised in stressful situations with the ability to think outside the box to resolve problems in a timely manner.
• Ability to set priorities and multitask in a fastpaced, multiproject environment. Ability to successfully work and promote inclusiveness in all size groups helping lead teams towards a common goal
• Team player with cando, helpful attitude. Always looking for ways to go above and beyond.
• Knowledge of Apple products, Mac OS and Microsoft Office products (Excel, PowerPoint, Word).
• Experience with creating and using Google docs/sheets/slides essential
• Travel industry knowledge.
• Agency experience desired.
• Ability to travel up to 30% of the time, both domestic & international travel.

Pay:
$80, $100,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Project management: 5 years (required)

Registration Management: 5 years (required)


Work Location:
In person