Consignments Customer Service Assistant - Valencia, United States - Propstore

Propstore

Verified Company

Valencia, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

OVERVIEWOur Consignments Team is the primary conduit through which we source products to stock our Entertainment Memorabilia Live Auctions and Poster auctions. Our departmental responsibilities are 1) helping consignors realize the highest profit for their content and 2) curating the highest quality content to offer potential buyers. In fulfilling these responsibilities, we help ensure the business's financial viability and maintain the trustworthiness of our brand.

Our
Consignments Customer Service Assistant performs clerical, customer service, and research duties within the scope of the Consignments Department's responsibilities.

This position reports to the Consignments Sourcing Manager.

This position may interface with any employee in the company as well as with external customers on a limited basis.

LOCATIONThis office-based position requires daily reporting to our warehouse in Valencia, CA.

POSITIONThis is a non-exempt, full-time position.

RESPONSIBILITIES AND DUTIES
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CORE RESPONSIBILITY:

Responsive-Consignor Communication:

Collate and provide firstpass research for potential content from consignors, assessing the potential value and making recommendations for auction estimates and reserves.
Communicates adequately and proactively with consignors throughout the consignment life cycle.
Participate in consignor outreach efforts.

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ADDITIONAL DUTIES:

Respond with a positive attitude to shifting needs within the company that may require you to perform temporarily in areas outside of your normal workflow/duties. This is a critical expectation.

PERFORMANCE EXPECTATIONS

Demonstrate high attention to detail, accuracy, and thoroughness, producing quality work.
Demonstrate strong organizational skills.
Demonstrate strong problemsolving skills.
Demonstrate strong time management skills, prioritizing and progressing on multiple tasks while maintaining quality and meeting deadlines.
Share ideas for improvement; alert team members and management of issues that may impact the quality of work or meeting deadlines.
Be selfmotivated and reliable, working independently with mínimal supervision.
Receive and adhere to directions from managers.
Be flexible, adapting to rapidly changing environments, priorities, and assignments.
Demonstrate strong verbal communication skills.
Demonstrate strong writing and grammar skills.
Maintain a positive, professional, and collegial attitude.
Build and maintain collaborative relationships with fellow team members. Foster a positive work environment by being cheerful and encouraging to other team members.
Assist team members and gladly share workloads as needed. Do not display an "it's not my job" attitude.
Be consistently available throughout the Propstore workday. Do not have unauthorized absences from work.
Work safely. Comply with all safety protocols and contribute to a safe work environment.
Readily accept feedback and constructive criticism without being defensive or negative.
Selfidentify areas for performance improvement. Expand and improve jobrelated knowledge and skills through continuing education opportunities.
Develop and demonstrate proficiency in Google Docs, Google Drive, ZenDesk, Trello, Dropbox, DocuSign, Outlook, and other software used to perform responsibilities.
Develop and demonstrate strong knowledge of film, pop culture, the collectibles market, and collectible content, including market values
Perform additional tasks and duties outside primary departmental responsibilities as needed.
Additional duties and tasks as assigned
Adhere to all policies within Propstore's Employee Handbook.