Mid IT Specialist - Winchester, United States - Evurge Solutions

Evurge Solutions
Evurge Solutions
Verified Company
Winchester, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
**Job Description:
- ****Position:

  • Mid IT Specialists**
    Position Type :
  • Fulltime

ACTIVE TOP SECRET CLEARANCE REQUIRED
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.

Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.

Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.

Analyze and assess customer service requests and provide prompt technical solutions.


Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.

Prepare progress/status reports and submit to team leads as required.

Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.

Identify and document areas for process improvements.

Contact and effectively communicate with users by telephone, electronic communications, or in person.

Prepare equipment for reuse or surplus of property actions.

Provide technical support for customers assigned to remote locations as required.

Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.

Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.


Qualifications:

Bachelor's degree in discipline with one-year experience or equivalent with five years of experience

IT Certifications applicable to desktop and mobile computer support desired

Experience providing excellent customer service

Demonstrated proficiency working independently to provide service

Demonstrated leadership skills


Requirements:

Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment


Job Type:
Temp-to-hire


Pay:
$55, $60,000.00 per year


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift

Application Question(s):

  • Do you have active Top Secret Clearance?

Ability to Relocate:

  • Winchester, VA 22602: Relocate before starting work (required)

Work Location:
In person
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