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Account Manager/Client Manager/CSR
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Independent Insurance Agents of Texas (IIAT) Kerrville, United StatesThe Customer Service Representative at First Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees ...
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Independent Insurance Agents of Texas (IIAT) Kerrville, United StatesBenefits:401(k) matching · Bonus based on performance · Company parties · Competitive salary · Health insurance · Paid time off · The Customer Service Representative at First Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiri ...
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District Manager
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Dual Study Technical Management
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Shift Manager
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Payroll Manager
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Salon Manager
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Library Manager
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Payroll Manager
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Assistant Manager
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Sales Manager
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Sales Manager
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District Manager
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Little Caesars Kerrville, United States· Do you like pizza? Do you like having fun? If so, we would love for you to join our family · Area Supervisor Scope: Responsible for the total operation of multiple restaurants. · Supervises restaurant management and conducts meetings and store visits to ensure direction is i ...
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Shift Manager
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Shift Manager
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Taco Bell Kerrville, United StatesWho is Desert De Oro Foods? · DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong · emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in ...
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Shift Manager
6 days ago
Taco Bell Kerrville, United StatesWho is Desert De Oro Foods? · Interested in this role You can find all the relevant information in the description below. · DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong · emphasis on leadership deve ...
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Shift Manager
4 days ago
Taco Bell Kerrville, United StatesTaco Bell - JobID: [Restaurant Shift Supervisor] As a Shift Manager at Taco Bell, you'll: Supervise, train, motivate and lead employees to maintain enthusiastic customer service; Ensure orders are taken in a prompt, accurate and courteous manner; Attempt to resolve customer conce ...
Account Manager/Client Manager/CSR - Kerrville, United States - Independent Insurance Agents of Texas (IIAT)
Description
The Customer Service Representative at First Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activitiesBenefits/Perks:
Competitive PayProfessional DevelopmentJob Stability in a growing industryFull Time PositionPaid Vacation EarnedRetirement Plan OptionsGroup Health Insurance ProvidedResponsibilitiesProvide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
QualificationsHold the insurance license required by your state and have a minimum of two years of insurance account management experience as well as a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Compensation:
$20, $40,000.00 per year If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place Working with an IIAT member agency is a great career choiceIIAT members are Trusted Choice independent insurance agencies. Independent insurance agents don't work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers-more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing - is this the right career for you?