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    Systems Analyst III - Detroit, United States - Tekwissen

    Tekwissen
    Tekwissen Detroit, United States

    4 weeks ago

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    Description
    Overview:

    TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

    Title: Systems Analyst III

    Work Location: Detroit MI 48226

    Duration: 6 Months

    Job Type: Contract

    Work Type: Hybrid

    Dept: Senior Health Srvcs IT

    Engagement Description:
    • Identify and communicate business needs and translate business requirements into technical system and functional specifications.
    • Support one or more moderately to highly complex business processes/systems for multiple business units.
    • Participate in business short-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective.
    • Serve as a liaison between business area and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
    • Coordinate business day to day operational issues and track through closure. Develop, write, and communicate systems design, functional system specifications and functional architecture analysis. Identify gaps or issues.
    • Work closely with business, vendors and enterprise technical teams to triage the production issues and track through closure
    • Support and monitor daily critical functional processes
    • Support and coordinate release management activities
    • Analyze customer's systems and capabilities to understand strengths and weaknesses for the identification of opportunities for system improvement.
    • Identify, investigate, resolve and escalate problems, as needed. Gather data to support recommendations to address problems. Procure technical assistance to help in problem resolution.
    • Work closely with developers and end users to ensure technical compatibility and user satisfaction.
    • Provide factual content to feasibility study for standard development projects and enhancements. Stay abreast of new and emerging technologies.
    • Analyze technology trends to determine impact to the achievement of business goals.
    • Identify issues based on impact of new/emerging technology or modifications to existing systems.
    • Provide input for the development of Service Level Agreements (SLAs) and/or forecasting activities as needed.
    • Review performance against SLAs. Identify areas for improvement. Support achievement of SLAs.
    • Coach and mentor less experienced team members.
    • Other duties as assigned.
    Qualifications

    EDUCATION AND/OR EXPERIENCE
    • Bachelor's degree in related field preferred.
    • Three (3) years of relevant system solution development, testing and implementation work experience required.
    OTHER SKILLS AND ABILITIES
    • Strong analytical, technical, interpersonal and communication skills.
    • Knowledge of business operations, systems requirements and IT processes.
    • Ability to work independently, or within a team environment.
    • Production systems monitoring and 24/7 Oncall support on rotation basis
    • Medicare Advantage business domain experience is a plus
    TekWissen Group is an equal opportunity employer supporting workforce diversity.
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