Member Engagement Director - Grandville, United States - Young Mens Christian Association

Young Mens Christian Association
Young Mens Christian Association
Verified Company
Grandville, United States

1 month ago

Mark Lane

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Mark Lane

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Description
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OUR CULTURE:


Guiding Principles describe our behaviors to support our organization's work throughout its life in all circumstances, irrespective of changes in goals, strategies, and leadership.

Our Guiding Principles are as follows:

We
CULTIVATE-We grow staff and volunteer leaders who will be stewards of the Y mission, resources, and opportunities. We
OWN-We think long-term and act on behalf of the organization, beyond our own team. We
WELCOME-We are inclusive of all people and all communities. We
SERVE-We provide timely and excellent service to members, volunteers, community, and each other. We
LEARN-We are never done learning and always seek to improve. We are curious about new possibilities and act to explore them. We
UNITE-We work together to achieve big goals and speak as one voice. We
RESPECT-We treat others with kindness and speak positively about other people in all situations. We
PLAY-We celebrate, appreciate, and have fun


The YMCA of Great Grand Rapids utilizes a Membership By Design framework, which is a member involvement and community building model for YMCAs across the country.

All staff members—front-line, management, full
- and part-time—and volunteers have a role to play in member engagement.

These responsibilities can be broken into six steps:

-
Enrollment:

Staff and volunteers encourage potential members to enroll in programs and activities that meet their needs.
-
Satisfaction:

Staff and volunteers ask members continually about their satisfaction with a program or activity, track responses, listen to suggestions, and respond promptly in a manner consistent with the values of caring, honesty, respect, and responsibility.

-
Relationship Building:

Staff and volunteers are open, friendly, and approachable to all YMCA members and participants. Staff and volunteers initiate interaction with and between members.
-
Education and Conversion:

Staff and volunteers know about and share their knowledge of the YMCA, its programs, its policies, its mission, its values, and how it benefits members and the community.

-
Volunteerism and Leadership:

Staff and volunteers create opportunities for members to volunteer in their areas of interest, and they ask members to do so whenever appropriate.

-
Ownership:

Staff and volunteers encourage members to "own" the YMCA, using words such as "we," "us," and "our association" (and actions that match those words) to include members as well as staff and volunteers.

***:The Member Engagement Director provides leadership and direction for all aspects of the member experience within the YMCA. The position supervises all membership, wellness floor, and Leader On Duty staff as well as supports group exercise team members ensuring that a quality experience is delivered across all areas within the Y. This position is responsible for budget development, program plans, program and membership development, and implementation, evaluation, and expansion of these areas. This position requires front facing member interactions via the Membership Desk and Health & Wellness floor.
This position may involve early morning, evening, and weekend responsibilities. The schedule will vary based on the Visser Family YMCA needs.
This position reports directly to the Branch Executive and will help support the day-to-day operations of all program areas.


ESSENTIAL FUNCTIONS:


  • Creates a memberfocused culture and models relationshipbuilding skills in all interactions. Implements membership strategies that support retention of existing members. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Supervises all frontfacing staff within the membership and wellness floor staff. Also supports the association leadership in the delivery of quality programs in health and wellness. Schedules team members to fulfill department objectives and maintain high customer satisfaction while keeping within the budgeted guidelines. Manage biweekly payroll.
  • Works with Association leadership to ensure group exercise schedules meet attendance guidelines and satisfy member expectations
  • Collaborate with Program Directors to support the member experience for acquiring program information along with creating a positive registration process.
  • Organizes membership events at the Y and represents the Y at community events to promote the Y.
  • Works with Association leadership to develop the annual membership budget. Sets annual new member sales and termination goals, with assistance from Operational leadership. Manages and implements the approved budget and takes appropriate action to correct variances.
Performs any other functions deemed to be necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association


COMPENSATION
$40,600 - $50,700 annually; Full Time


BENEFITS

  • Free YMCA Family Membership and discounted program fees
  • He
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