Service Writer - Lynbrook, United States - Acura of Valley Stream

Description

Service Writer

Acura of Valley Stream and Honda of Valley Stream are leading automotive dealerships serving customers in Valley Stream, NY, and surrounding areas.

We pride ourselves on delivering exceptional customer service and maintaining high standards of vehicle care. Our service department plays a crucial role in ensuring customer satisfaction and vehicle performance.

As a Service Writer at Acura of Valley Stream / Honda of Valley Stream, you will be responsible for coordinating service appointments, communicating with customers regarding their vehicle maintenance needs, and ensuring a smooth service process from start to finish.

You will serve as the liaison between customers and our service technicians, providing accurate information and exceptional service throughout.


Responsibilities:

• Greet customers warmly and assist them in scheduling service appointments based on their vehicle needs and availability.
• Communicate with customers to understand their vehicle maintenance requirements and provide accurate estimates of service costs and timelines.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Provide regular updates to customers regarding the status of their vehicle service and any additional recommendations from the technicians.
• Address customer inquiries and concerns promptly and professionally, striving to exceed their expectations at every interaction.
• Maintain detailed records of service appointments, repairs, and customer interactions in the dealership's database.
• Collaborate with other service department staff to optimize workflow and ensure efficient service operations.

Requirements:

• Previous experience in automotive service writing or customer service roles is preferred.
• Excellent communication and interpersonal skills, with a customerfocused approach.
• Strong organizational and time management abilities to effectively prioritize tasks and manage multiple responsibilities.
• Knowledge of automotive terminology and service processes is advantageous.
• Proficiency in using computer software and dealership management systems.
• Flexibility to work weekends and evenings as needed.

Pay:
$60, $100,000.00 per year


Work Location:
In person