General Manager - Cardiff, United States - LIVV Natural

Description

ABOUT LIVV

LIVV is a premier naturopathic, regenerative and aesthetic medical practice widely recognized as an innovator in the rapidly-expanding luxury wellness space.

LIVV is a dominant player in Southern California, with our flagship clinic located in Cardiff-by-the-sea, CA. Each location offers a bespoke wellness experience for their members, positioning LIVV as the gold standard in anit-aging medicine.

Led by highly trained medical professionals, LIVV offers a range of services including IV hydration therapy, customized functional medicine, medical aesthetics and performance wellness.

Our mission is to provide cutting-edge medical solutions in an inspirational environment, empowering our clients to live their best lives.

ABOUT THE ROLE

As the General Manager of Clinic Operations, you'll be at the helm of creating unparalleled experiences in the realm of luxury wellness.

Your role is pivotal in orchestrating seamless operations, ensuring impeccable service delivery, and fostering a culture of excellence within our wellness sanctuary.

Leading a team of dedicated professionals, you'll craft an environment where every member is enveloped in luxury, relaxation, and health optimization.

The General Manager will be responsible for overseeing the day-to-day operations of the clinic, managing staff and schedules, ensuring exceptional customer service, and maintaining budgetary goals.

The General Manager will also collaborate with medical professionals to ensure the highest level of patient care.


WHAT YOU WILL DO

Leadership and Team Management:

• Translate LIVVs vision into an operational program, fostering the growth and development of a healthcare team while promoting a culture of excellence and accountability.
• Inform strategic planning process, being accountable for the business unit OKRs. Establish, track and report on team KPIs and performance metrics that drive growth and profitability for the business.
• Perform other duties as assigned. Will also serve as manager on duty at the Cardiff location.

Operational Excellence:

• Oversee all aspects of daytoday clinic operations at multiple sites: staff/ patient scheduling, payroll, procurement, inventory management, facility maintenance, member experience.
• Develop and implement policies and standard operating procedures (SOPs) to streamline workflow, enhance productivity, and maintain excellence in safety and service delivery
• Ensure compliance with regulatory guidelines and maintain high standards of quality, safety, and patient confidentiality.
• Implement a continuous quality improvement system to respond to and exceed member expectations

Member Experience Enhancement:

• Champion a membercentric approach, continuously seeking opportunities to elevate the member experience, exceed expectations and foster member relationships.
• Monitor and address member feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance member satisfaction and loyalty.

Marketing and Revenue Generation:

• Collaborate with the marketing & sales team to develop and execute strategic initiatives to attract and retain members, drive engagement, increase conversion, and maximize revenue.
• Drive the sales team performance and growth of the business unit; set and track KPIs for sales activities, revenue, profit, market share, member satisfaction, and retention.
• Participate in Public Relations / Marketing events as needed, representing the brand.

Financial Management:

• As the single accountable owner for the business P&L, develop and manage the annual budget for the clinics, overseeing revenue forecasting, expense management, and financial reporting.
• Implement costcontrol measures and revenue optimization strategies to ensure financial sustainability and profitability while maintaining a commitment to delivering exceptional member experiences.

Staffing And Human Resources

• Interview and hire employees with the appropriate skills to meet the business needs of the operation.
• Develop, implement and maintain a health clinic newhire and ongoing training program to equip staff with the skills to uphold the highest standard of care and customer experience.
• Administer the performance review process for direct reports.
• Solicit employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensure that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognizing performance, celebrating successes and producing desired business results.

WHAT YOU BRING

• Bachelor's degree in Hospitality/Healthcare Administration, Business Administration, or a related field (advanced degree preferred).
• Proven experience in health and wellness management or luxury hospitality leadership roles, with a track record of success in driv