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    Consultant, Sales and Service - Memphis, United States - AEG

    AEG
    AEG Memphis, United States

    3 weeks ago

    Default job background
    Description
    CONSULTANT, SALES AND SERVICE (MEMPHIS 901)

    Memphis, TN

    On Site

    THE RUNDOWN

    Playfly Sports is looking for a Consultant, Sales and Service to join our team in Memphis, TN.

    The Consultant act as the primary liaison between our current client base and Memphis 901 FC, is responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events.Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

    WHAT YOU'LL ACCOMPLISH
    • Accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
    • Provide superior customer service to all existing and potential Memphis 901 clientele.
    • Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service.
    • Manage pipeline of prospects, implementing strategies to maximize sales including text and email.
    • Builds and maintains a network of sources from which to identify new sales leads.
    • Service inbound ticket sales phone line and web forms to answer general fan questions and sell ticket packages as requested.
    • Maintain computerized records of all prospects and customers within the Ticketing/ CRM database database.
    • Flexible work schedule.
    • Grow sales portfolio continuously by attracting additional business leads.
    • Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base.
    • Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
    • Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
    • Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers.
    • Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
    • Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
    • Execute season ticket retention programs and build relationships with assigned season ticketholders.
    • Other job-related duties as assigned.
    WHAT YOU'LL BRING
    • Bachelor's degree is preferred but not required
    • Experience with ticketing software and CRM program a preferred
    • Experience with Ticket Return software and Hubspot CRM a plus but not required
    • Experience in ticket sales is preferred but not required
    • Previous customer service or retail sales experience; display a genuine desire to help people.
    • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
    • Excellent communication, presentation and listening skills
    • Ability to work well with others and comfortable taking initiative
    • Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
    • Ability to work nights and weekends when needed
    • Paciolan ticketing software experience is a plus
    TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
    • Availability to work outside typical office hours including nights and weekends as needed
    • The work is sedentary in nature
    • Walking, standing, bending and carrying of light office items is required
    • The work is typically performed in an adequately lighted and climate-controlled office environment
    • May require occasional travel
    WHAT WE DO

    Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at

    WHAT WE STAND FOR

    At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

    EEOC & DIVERSITY STATEMENT

    Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    ACCOMMODATIONS

    Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

    Job Questions:
    1. Are you willing to undergo a background check, in accordance with local law/regulations?
    2. Are you legally authorized to work in the United States?
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