Front Office - Carmel Valley, United States - Ensemble Hospitality

Ensemble Hospitality

Verified Company

Carmel Valley, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Bernardus Lodge & Spa Careers

Theplace to stay, the place to work.
Treating people well is what we do. Come work with us.
Bernardus Lodge & Spa is nestled in sunny Carmel Valley on the famed Monterey Peninsula.

We are a Forbes triple-four-star hotel, one of only five hotels in California and eleven in the country with this rating.

Not far from the bustle of the city, escape to our near-perfect climate, tranquil setting and rich sense of place within one of Northern California's most artistic towns, surrounded by the picturesque Santa Lucia Mountains.

We are looking for exceptional individuals looking for a challenging and exciting opportunity. We offer competitive pay and industry perks for all employees. Full-time employees are eligible for medical benefits, paid holidays and 401k saving retirement plan with an employer match.
Join our award winning team. Conde Nast's #1 resort in Northern California wants you to work with us.

NIGHT AUDITOR

JOB TITLE:
Night Auditor

DEPARTMENT:
Guest Services

REPORTS TO:
Front Office Manager

FLSA STATUS:
Non-Exempt

PREPARED BY:

HR EFFECTIVE DATE:
4/1/16

SUMMARY:

Responsible for providing superior guest service in a warm and welcoming manner as it pertains guests of the hotel by performing the following duties.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Answers resort internal and external phone calls within three rings and provides information as needed; takes messages for resort guests and assures receipt.
Responds to guest questions in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, resort services, and safety. During calls provide gracious and efficient telephone service.
Audits all financial transactions from the day's operations.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Complete all items as listed on shift checklists including necessary paperwork; maintain files and records when needed.
Coordinate and performs timely wakeup calls to guests upon request.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Assist guest room reservations calls in a professional manner.
Assist with/and coordinate transportation requests for guests.
Checkin and checkout hotel guests in a gracious, professional, and friendly manner.
Clean the work area at the end of the shift, ensuring all items remain in an orderly fashion. Report any office supplies that are low in stock to manager for reorder.
Deliver guest luggage to room following established procedures and in a timely manner.
Deliver messages to resort guest and runs errands as requested.
Deliver world class guest service and build brand loyalty with each guest.
Document maintenance and engineering needs in the front desk log and submit to Manager at the end of the shift.
Ensures all necessary reports and forms are completed daily.
Greets guests and checks them into resort following established procedures not limited to assuring all information is received and entered into computer, obtaining credit card for incidental expenses, issuing room keys.
Maintain complete knowledge at all times of: 1. Hotel amenities, services and hours of operation. 2. Room types, room numbers, property layout and décor. 3. Room rates, special packages, promotions and restrictions. 4. Daily hotel occupancy and expected arrivals/departures. 5. Room availability status for any given day. 6. Scheduled daily group activities.
Meet with departing shift to review completed and pending tasks, the day's activities and items for follow up.
Participate in and lead continuous improvement efforts.
Performs concierge agent responsibilities as needed to process guests expediently including but not limited to checking guest into resort, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of resort.
Performs nightly security checks of property to ensure safe and secure environment for guests and staff.
Prioritize daily workload while maintaining appropriate response time.
Processes the credit card transactions nightly.
Provide complimentary valet service for all resort guests and secure storage for vehicle keys following established procedures.
Provide graciousness, thoughtfulness & a sense of personalized service. Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
Provide guest escort to their room, offering a detailed orientation of the property and their room