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King of Prussia

    Client Manager I - King of Prussia, United States - Worldwide Insurance Services

    Worldwide Insurance Services
    Worldwide Insurance Services King of Prussia, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    We are hiring for a Client Manager I to join the team The Client Manager I will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution, and retention.

    Responsibilities:

    • Provide client services for designated clients.
    • Book of Business to primarily be composed of smaller groups.
    • Working with Underwriting, prepare all renewal submissions, complete benefit, and rate comparison, and communicate strategies with the client.
    • Provide strategic direction for each account to support client objectives.
    • Stay abreast of markets, products, and competitiveness.
    • Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
    • Assist in the generation of renewal information requests and issuing renewal letters.
    • Update CRM information during the renewal process.
    • Promote the company's service standards and ensure a high existing customer retention rate.
    • Develop strong relationships with assigned accounts and brokers.
    • Other duties as assigned.

    Requirements:

    • Bachelor's degree required.
    • At least three (3) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment.
    • Strong presentation skills required, including confidence and composure when dealing with senior level audiences.
    • Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization.
    • Effective communications, strong client service and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting.
    • Insurance license for designated insurance line required within 6 months of hire.
    • Ability to work independently and self-motivate.
    • Aptitude for working with numbers.
    • Ability to accept responsibility and have accountability for own actions.
    • Ability to perform work accurately, thoroughly and on time even under stressful conditions.
    • Ability to communicate effectively both verbally and in writing.
    • Organizational, dependability, and trustworthiness skills are a must.
    • Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers.
    • Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

    Working Conditions:

    • Flexibility to work in an office and/or at-home, remote office environment.
    • Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
    • Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.
    • Some travel required, depending on business needs.


    Internal Pay Grade: 9

    The starting pay for this role is $57,411 to $73,199 based on skill level and experience in a similar role.

    This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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